Temitope Efunyanju Coker

I develop and implement strategies useful in improving customer relationship, dedication, and satisfaction.

As a Customer Success Managers I establish and manage communication channels and mediums through which clients can reach out to the company as well as provide quick response to client inquiries and questions using social media platforms as an avenue for prompt resolution of customer issues.

I collect, analyze, and interpret customer interactions to identify requirements and information useful in optimizing customer experience and integrate customer relationship management (CRM) tools and financial data with social media data in order to maintain a consolidated customer account. Some of these tools like Zendesk, Excel, Google Sheet, Microsoft Forms, Survey Monkey, http://monday.com/ and CRM Salespipeliner among a host of others help to collect detailed profiles and data of users, put them in segment, and to establish a report of communication with customers