TEMITOPE AYOOLA-AJANI
KAMLOOPS ,BC CANADA
Tel: -
Email:-
PROFILE
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A natural team player with track record of excellence with over Seven (7) years’
experience in people and resource management.
Dynamic and talented with the confidence and zeal of a young Entrepreneur.
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Engaging hundreds of clients, managing expectations while delivering the
highest possible level of professionalism and primarily working to ensure
increase in client base with continued sale of products and services.
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Collaborate with product developers to facilitate end user integration and
engagement
AREAS OF EXPERTISE
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Demonstrating outstanding, listening and communication skills.
Efficient Customer Service officer.
Proficient Customer Relationship Management tool user
Timely delivery of requests from customers and superiors.
Result driven
Utilizing administrative skills to update records on internal systems.
Client value management skills.
Strong relationship management skills
Proactively identifying and managing clients’ portfolio.
Highly proficient in multi-tasking
EDUCATION AND TRAINING
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Nigeria Institute of Management (NIM) Certificate Course 2014
Bachelor of Technology in Biochemistry, Ladoke Akintola
University of Technology, Oyo State, Nigeria. 2012
Model Secondary Sch., Kwara State College of Edu. 2005
CAREER EXPERIENCE
October 2020 to May 2022 Oceanic Health Management (Team Lead Call Center)
• Staff support, handle escalations and provide answer and guidance to staff.
• Develop, coaching performance reviews.
• Take overflow calls, team development communicate company information and attend
briefings.
• Provided and ensured the end-to-end resolution of customer queries, analyzing and
keeping important record of business transactions
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Attend to and resolve customer queries promptly and courteously always using CRM
tool.
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Route customer issues to the relevant units using defined escalation channels and follow
up on resolution.
Provide standard data for specific quality assurance functions and in accordance with
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the Quality Assurance processes.
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Enlighten and educate customers on new products and initiatives within the
establishment.
October 2016 to September 2020 AXAMANSARD Customer Relation Officer (Health Care
Unit)
• Responding to requests for authorization and giving authorization codes for elective and
medical emergencies.
• Responding to complaints and enquiries from clients through phone calls and emails.
• Receive and handle general enquiries from health care providers and enrollees
nationwide about AXA Mansard Health services.
• Liaise with health plan managers from all regions in order to be abreast of all
happenings in their zones especially on health provider management.
• Follow up after patients discharge to ensure enrolee is feeling better and to administer
client satisfaction survey.
• Give medical advice to enrolees or clients when necessary.
June 2014- August 2016 Aldric bureau de change Omako Group of Company (Office
Manager)
• Designing filing system, receiving and approving supply requisitions.
• Preparation of budget and scheduling of expenditures.
• Providing historical reference by defining procedures for retention, protection, retrieval,
transfer and disposal of records through proper documentation of data .
• Collection of base line survey about a project and its beneficiaries.
• Analysis on data collected from field exercises to support the outcome.
• Allocation, bidding and sales of foreign exchange currency.
• Preparation of biding applications, RTGs bank transactions in line with CBN guidelines.
March 2013 - Nigeria Customs Service Medical Centre National Youth Service.
• Clinical Chemistry diagnostic work
• Counseling and testing of HIV clients
• Diagnostic data management
2011 Kwara Chemical Pharmaceutical Company Industrial Training at.
• Pharmaceutical quality control
REFERENCES
References available upon request.
