Temitope Adebiyi

TEMITOPE JANET ADEBIYI Lagos, Nigeria |https://ng.linkedin.com/in/temitope-adebiyi-508a8b226 |Open to Remote Roles PROFESSIONAL SUMMARY Customer Success & Sales Professional with 8+ years of experience driving customer acquisition, retention, and revenue growth across banking, retail, and service industries. Adept at using CRM tools, digital platforms, and data insights to build strong client relationships, streamline sales cycles, and deliver exceptional customer experiences. Proven track record in remote client engagement, upselling/cross- selling, and digital communication strategies that boost satisfaction and business performance. KEY ACHIEVEMENTS ● Increased customer retention rate by 30% at Temidoyin Crunches &Enterprises through a mix of customer success and sales strategies. ● Consistently exceeded customer satisfaction targets at Access Bank Plc, contributing to higher client loyalty and referral growth. ● Spearheaded sales campaigns that resulted in a 20% increase in product uptake through tailored promotions and customer engagement. ● Successfully adapted to remote-first communication and sales channels, achieving 80% issue resolution and upsell opportunities. PROFESSIONAL EXPERIENCE Customer Success & Sales Manager Temidoyin Crunches & Enterprises | Remote/Onsite | 2022 – Present ● Developed and implemented sales strategies, resulting in increased customer base and retention. ● Utilized HubSpot CRM and Zoho CRM to manage customer pipelines, track leads, and improve sales conversion. ● Conducted upselling and cross-selling initiatives, boosting revenue through tailored product recommendations. ● Collected and analyzed customer feedback to inform product adjustments and improve client satisfaction. ● Coordinated digital marketing and customer awareness campaigns, improving online engagement and sales leads. Customer Care Officer Access Bank Plc, Osogbo, Osun | 2019 – 2021 ● Delivered exceptional customer service by resolving client issues through multiple communication channels (phone, email, in-branch). ● Managed customer records using banking CRM tools, ensuring accurate and up- to-date account tracking. ● Identified cross-selling opportunities and referred clients to suitable financial products. ● Strengthened long-term customer relationships through proactive support and follow-ups. Transaction Officer Access Bank Plc, Victoria Island, Lagos | 2016 – 2019 ● Processed and reconciled high-volume financial transactions while ensuring regulatory compliance. ● Assisted in cost control measures, vendor payments, and reporting on capital expenditures. ● Provided guidance to clients and colleagues on digital banking platforms, improving service efficiency. Tutor (NYSC) | Successland Schools Ogun State | 2014 – 2015 ● Delivered personalized lessons and integrated digital tools to improve student learning outcomes. ● Supported students in developing effective study habits and confidence in academic performance. Production Manager Nature’s Best Juices & Smoothies, Lagos | 2014 ● Oversaw production operations, workforce management, and compliance with safety standards. ● Implemented cost-saving measures while maintaining product quality and meeting delivery timelines. EDUCATION Higher National Diploma (HND), Biology/Microbiology Federal Polytechnic, Offa, Kwara (2014) National Diploma (OND), Science Laboratory Technology Federal Polytechnic, Offa, Kwara (2011) CERTIFICATIONS AND TRAININGS ● In-Demand IT Skills Training(CRM, Remote Collaboration, Google & Microsoft Digital Tools) - 2025 ● Customer Service & Relationship Management (CSRM) – 2023 ● Human Resource Management (HRM) – 2023 ● Fundamentals of Digital Marketing – 2020 ● Project Management – 2015 ● Administrative Staff Training – 2016 ● First Aid at Work | Basic Life Support | Fire Marshall – 2019 ● Diploma in Computer Appreciation – 2011 CORE DIGITAL & CRM SKILLS ● CRM Tools: HubSpot, Zoho CRM, Salesforce (basic), Freshsales ● Customer Support Tools: Zendesk, Freshdesk, Intercom ● Remote Collaboration Tools: Microsoft Teams, Slack, Zoom, Trello, Asana ● Sales & Marketing Tools: Google Workspace, Excel