Temitayo Ali Awopetu

PROFESSIONAL SUMMARY Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer Temitayo Ali complaints. Possesses exceptional communication, organizational and CUSTOMER SERVICE REPRESENTATIVE EXPERIENCE CONTACT multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. February 2023 - July 2024 Customer Service Representative Blufushion, Abuja, Abuja - • Handled customer complaints and inquiries in a courteous and efficient manner. - • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers. • Developed strong customer relationships and loyalty through effective communication. • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. • Responded to telephone inquiries and complaints following standard operating procedures. • Addressed customers courteously using suitable methods and problem-solving skills. • Utilized problem-solving techniques to identify solutions for complex customer inquiries. • Assisted customers with product selection by providing detailed information about available products and services. Abuja, Abuja 900109 https://www.linkedin.com/in/tem itayo-ali-awopetu-a6b-/10/1993 Nigerian SKILLS • • • • • • • • • Complaint resolution • • • Executive management support Account updating Data Entry Inbound and Outbound Calling Product Knowledge Appointment Scheduling Scheduling Multi-Task Management Customer Relationship Management (CRM) Microsoft Office Suite [Software] CRM system proficiency March 2022 - December 2022 Administrative Assistant Cisco, Los Angeles , California • Maintained files and filing, keeping sensitive information confidential. • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records. • Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint . • Compiled and entered data into various databases to ensure accuracy and completeness. • Served as primary point of contact for facilitating operational and administrative inquiries. • Live chat support • Monitored daily operations in order to ensure efficient workflow processes were being followed. • Used Microsoft Office Suite to create and revise documents and presentations. • Maintained calendars and schedules to set appointments for management team. • Processed incoming mail and distributed to relevant departments or individuals. • Built and maintained relationships with vendors and other external contacts. • Prepared documents for meetings including agendas, handouts and other materials. • Proofread documents for grammar accuracy prior to submission. EDUCATION September 2016 Bachelor of Science (B.S.) in Physics University of Abuja, Abuja, Abuja CERTIFICATIONS • • Customer service representative Project management professional