Temitayo Adeleye

TEMITAYO ADELEYE Ibadan, Nigeria - |- Objective Dedicated and seasoned Customer Service Representative with over 5 years experience in providing exceptional support to customers, responding to their complaint, resolving their issues and exceeding their expectations, thereby giving them a good customer experience. Proficient in the use of CRM softwares in order to log customers interactions, track issues and follow up. Deeply committed in improving customer retention and satisfaction Experience Pinnaview Networks February 2017 - March 2024 Customer Service Representative Responded to customer inquiries via phone, email and chat in timely manner and I consistently maintained an average response time of under 5 minutes, which exceeded the company's service level agreement (SLA). Assisted customers with product knowledge and service information thereby increasing customer understanding and usage of product features, contributing to 20% rise in customer retention rates. Resolved customer complaint and issues efficiently thereby increasing customer satisfaction. Maintained a thorough understanding of the company products and services in order to provide accurate information to customers. Built sustainable relationships and trust with customers accounts through open and interactive communication which contributed to 15% increase in repeat business. Collaborated with technical support team in order to solve technical issues. This improved cross-departmental communication and also reduced issue resolution time by 25%. Education Obafemi Awolowo University, Ile-Ife Bsc. Consumer Science (Food, Nutrition And Dietetics) Second Class Upper Skills Proficient in using CRM tools like Hubspot, Zendesk, Freshdesk, and Intercom Problem Solving Customer retention Team Collaboration Attention to Detail Time Management Product Knowledge Empathy and Patience Excellent Communication Skills Active Listening 2015 - 2019