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Temilade Olotupa-Adetona
Lagos, Nigeria | --
Language: English
Administrative Support : Scheduling, email management, report preparation
Customer Support: Email/chat response, complaint resolution, account assistance
Tools & Platforms: Zendesk, Salesforce, Slack, Zoom, Google Workspace, Microsoft Teams
Soft Skills: Communication, Problem-solving, Time Management, Team Collaboration
Digital Coordination: Social media post scheduling, content support, lead tracking
Remote Efficiency: Self-motivated, adaptable, and proactive in virtual environments
PROFESSIONAL SUMMARY
Detail-oriented and tech-savvy Virtual Assistant with over 4 years of experience in customer
service, administrative support, and client management across finance, insurance, and healthcare
sectors. Highly skilled in managing remote workflows, coordinating tasks, maintaining records,
and providing top-tier client support through virtual platforms. Adept at balancing multiple
priorities while maintaining a high level of professionalism and accuracy.
EDUCATION
Federal University of Technology, Akure, Ondo State
B.Tech in Food Science and Technology
WORK EXPERIENCE
Virtual Assistant (Remote)
Patoms International, US
December 2024 – Present
.Provided customer support to 1000+ American health plan members monthly, managing queries
via chat and email with a 95% customer satisfaction rating.
.Managed and updated account information, ensuring all entries were accurate for seamless data
management.
.Scheduled follow-ups and tracked customer requests to ensure compliance with service-level
agreements (SLAs).
.Processed over-the-counter medication requests and resolved inquiries related to billing,
deductibles, co-pays, and premium payments.
.Assisted in virtual file organization, customer database updates, and generating monthly
performance reports.
.Reduced repeat inquiries by 20% through clear documentation and proactive resolutions.
Administrative Assistant (Hybrid)
Leadway Assurance, Lagos, Nigeria
January 2024 – December 2024
.Conducted personalized sales consultations, pitched financial products, and exceeded monthly
sales targets by 250%.
.Maintained and updated client databases, followed up on leads, and coordinated appointments and
reminders.
.Managed customer inquiries through various channels, including phone and email, ensuring quick
and effective responses.
.Prepared detailed sales and progress reports for management, tracking trends and insights to guide
strategy.
.Delivered virtual training and guidance to junior team members, fostering high performance and
collaboration.
Customer Service Representative (Hybrid)
NewEdge Finance Limited, Lagos, Nigeria
November 2022 – January 2024
.Provided chat, email, and social media support to customers, maintaining high engagement and
fast issue resolution.
.Used internal tools to manage complaints, billing concerns, and reconciliation cases, ensuring
timely resolution.
.Assisted with weekly administrative reports, CRM updates, and data entry tasks.
.Implemented a personal tracking system for escalated issues, reducing turnaround times by 68%.
.Received "Golden Team Member" recognition for consistently exceeding KPIs and driving service
excellence.
Executive Assistant (Onsite)
Ison Xperiences, Ibadan, Nigeria
March 2020 - October 2022
.Handled inbound and outbound customer calls, upselling products and managing order queries.
.Executed admin support duties including file management, feedback reporting, and appointment
scheduling.
.Monitored CRM systems to ensure updated client information, reducing data entry errors.
.Provided feedback on team workflows, helping streamline customer support processes.
.Maintained comprehensive knowledge of services to educate clients and improve satisfaction.
ACHIEVEMENTS
Certificate of Recognition – NewEdge Finance Limited for outstanding service delivery.
Jobberman Soft Skills Training Certification – Professional training in communication, time
management, and problem-solving.
Certificate of Achievement Virtual Assistance – Empower Her Remotely
INTERESTS
Reading | Research | Administrative Optimization | Personal Productivity
REFERENCES AVAILABLE UPON REQUEST
