I am a results-driven Technical Support Specialist and Cloud Administrator with hands-on experience supporting users, troubleshooting complex technical issues, and managing cloud-based environments across Microsoft Azure, AWS, and Google Cloud Platform (GCP). I specialize in Windows OS, Microsoft 365, cloud fundamentals, networking basics, and ticketing systems such as Zendesk.
I enjoy diagnosing problems, simplifying technical concepts for non-technical users, and ensuring systems run reliably and securely. I’m particularly interested in cloud infrastructure, user support, incident resolution, and continuous improvement of IT operations. I thrive in remote, fast-paced environments and take pride in delivering clear communication, quick resolutions, and excellent customer satisfaction.