Temidayo Osagbemi

TEMIDAYO SEYIVE OSAGBEMI Ile Ife, Osun State, Nigeria| linkedin.com\temidayo-osagbemi PROFESSIONAL SUMMARY Detail oriented Virtual Assistant with over two years of experience providing administrative support, customer service, and lead generation in fast paced environments. Highly proficient in CRM tools such as Zoho, HubSpot, and Zendesk; collaboration platforms including Slack, Trello, and Google Workspace; and email marketing through Mailchimp. Demonstrated success in improving client satisfaction by up to 95% while streamlining operational processes. Actively seeking opportunities as a Virtual Assistant, Customer Support Specialist, Cold Caller, Appointment Setter, or Lead Generator to contribute to client engagement and business growth. TECHNICAL AND FUNCTIONAL ABILLITIES . CRM & Support Capabilities: Freshdesk, HubSpot, Zendesk | Ticket Management & Resolution | Multi-Channel Support | Issue Escalation & Follow Up . Lead Generation &Sales: Cold Calling, Email Sequences, Appolo.io, B2B Outreach, Pipedrive. . Digital Toolset: Acuity Scheduling, Calendly Zapier, Clockify, Google Workspace, Slack . Executive& Virtual Assistance: Meeting Coordination, Document Management, Calendar Management, Executive Communication, Travel Coordination . Project Management: Clickup, Airtable, Asana, Workflow Automation EXPERIENCE Digital Witch Support Community: Remote August 2025 – Present . Provided operational support to a 150+ member community, managing onboarding processes and ongoing communications. . Assisted coaches during training sessions focused on CRM systems and automation tools, ensuring smooth session delivery. . Organized and maintained program resources, contributing to a 95% participant completion rate Marketing & Sales| Intern- Internboot| Remote January 2026- Present . Managed marketing projects end-to-end, ensuring on-time delivery and alignment with business objectives. . Communicated insights and performance updates clearly to stakeholders. . Applied a result driven, detail oriented approach to marketing and sales operations CUSTOMER SUCCESS SPECIALIST LEAH FOUNDATION Ilorin, Kwara State|- . Provide responsive, professional support to customers across email, chat, and phone channels. . Document customer interactions accurately in CRM or ticketing systems . Act as a reliable point of contact to address customer inquiries and concerns. EDUCATION B.Sc. Tourism Studies (In View) – National Open University CERTIFICATION IT Skills Training Certificate Digital Witch Support Community | December 2025 . Trained in Virtual Assistance, Customer Service, and Technical Support operations . Gained hands-on experience with CRM systems, workflow automation, and appointment scheduling . Developed proficiency in calendar management, cold calling, and lead generation . Applied email marketing strategies and project management tools to support business operations