Tejas Korde

T Tejas Korde - - SKILLS PROFESSIONAL SUMMARY • Administrative Hardworking professional focused on completing work quickly to consistently exceed Management • Focus and FollowThrough • Employee Motivation • Verbal and Written Communication • Customer Service Management • Deadline Management LANGUAGES English Advanced (C1) Hindi Advanced (C1) Marathi Advanced (C1) Thane, India 400610 targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. WORK HISTORY March 2021 - August 2021 Operations Executive Executive, WNS, Airoli, IN • Core responsibility is to process/issue airline tickets to passengers for North America, European region, and Asia pacific. • Defined strategic goals and worked with teams, departments, technology and processes to align systems to targets. • Initiated outbound administrative requests by phone and in writing to accomplish accuracy. • Assisted with proactive client outreach initiatives through bulk process handling and documented client correspondence in GDS system. • Efficiently and effectively identified and solved all problems that impacted direction of business. • Received incoming calls and messages and addressed phone requests. October 2018 - March 2021 Support Officer Officer, Immigration New Zealand, Mumbai, IN • Verification of information provided by applicants in application form, rectifying and ensuring data accuracy in system. • Processing E-visas for applicants when application has been completed and approved by Immigration officers. • Managed over 50 visa applications per day along with follow ups, file allocation and email communication. • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies. • Improved customer satisfaction scores through application of conflict resolution and problem-solving skills. • Streamlined processes to maximize operational efficiency. • Managed CRM database, including troubleshooting, updates and report generation. July 2016 - October 2018 Quality Executive Executive, Silgate Solutions, Thane, IN • Primary role is to act as support function for frontline agents. • Updated quality control standards, methods and procedures to meet compliance • • • • • requirements. Coordinating with customers and agents through emails on regular basis. Monitor voice calls to ensure customer satisfaction and maintain quality. Managed over 60 calls per day including administrative support and team coordination. Take ownership of task assigned to ensure is completed within allotted time. Recording customer's data on client's portal. Cross checking and rectifying customer's information in daily reports and updating them whenever necessary at their respective locations. • Drafting and maintaining data of monitored agents on daily, weekly and monthly basis for audit and performance measurement purpose. EDUCATION 2015 BMS (Bachelor Of Management Studies) Mumbai University University, Thane (W) 2011 HSC Thirani Junior College College, Thane (W) 2009 SSC Vasant Vihar High School School, Thane (W)