Teefanee Masicampo

TEEFANEE JOANNALYN MASICAMPO PROFESSIONAL SUMMARY Dedicated and experienced hospitality professional with over CONTACT 10 years of experience in customer service, team supervision, - and operations. Skilled in managing teams, training staff, - and maintaining high standards of service. Seeking a remote opportunity in customer support, administrative assistance, B21 L28 Beech St. Pacifica Homes, or virtual operations where excellent communication and Brgy Navarro, Gen.Trias Cavite organization skills can contribute to team success. SKILLS Customer Support & Service Remote Communication Tools (Zoom, Slack, Email) Sales Reporting (Daily/Weekly/Monthly) Order Management & POS Systems Staff Training & Development Time Management & Scheduling Data Entry & Documentation Team Collaboration REFERENCE Avin Yana Gebneral Manager- TECHNICAL SKILLS Microsoft Word, Excel, Google Workspace, POS Systems, Email Support Tools PROFESSIONAL EXPERIENCE SUPERVISOR AT TAJIMAYA CHARCOAL GRILL Supervised front-of-house staff and managed daily operations. Trained interns and new hires on customer service procedures and protocols. Prepared and submitted sales reports on a daily, weekly, and monthly basis. Handled order-taking, billing, and POS transactions efficiently. Ensured compliance with food safety and sanitation standards DINING STAFF AT GYUMON JAPANESE RESTAURANT Delivered excellent customer service in a high-paced dining environment. Assisted guests with orders and made personalized menu recommendations. Coordinated with kitchen staff to ensure timely and accurate food delivery. Maintained cleanliness and orderliness of dining areas. DINING STAFF AT IPPONYARI RAMEN HOUSE Greeted customers, presented menus, and provided menu guidance. Accurately took and relayed food and drink orders. Ensured cleanliness of the dining area and a smooth guest experience.