Tedz Ligtvoet

MATEDYAL LIGTVOET Nickname: t e d z BACKGROUND 5 years of experience in INDUSTRY EXPOSURE CORE COMPETENCY Recruitment Recruitment and Staffing, End to end recruitment, 7 years prior experience Business Process customer excellence, in Customer Service Outsourcing administrative EDUCATION University of Southeastern Philippines Obrero, Davao City Bachelor of Arts in English SY 2007 CONTACT INFORMATION Cell:- Email:-LinkedIn: https://www.linkedin.com/in/tedz-ligtvoet-/ Skype: tedzpriego SOFTWARE SKILLS HIGHLIGHTED SKILLS Zoho Desk Recruitment Zoho Recruit Sourcing Crelate Social Media Management LinkedIn Recruiter Lite Customer Service Canva Email/Calendar Handling Gsuite Administrative Hootsuite Conflict Resolution Buffer Excellent Communication Skills Asana Time Management Slack Great Attention to Detail Filmora Microsoft Office Lastpass Zoom WORK HISTORY Sr Recruitment Specialist - Homebased MULTI PLYMI I | JANUARY 2020 - AUGUST 2021 Help develop and execute recruiting plans Network through industry contacts, association memberships, trade groups, social media, and employees. Resume parsing, online interviews with candidates Administering appropriate company assessments Making recommendations to company hiring managers and clients Coordinating interviews with the hiring managers Maintaining relationships with both internal and external clients to ensure staffing goals are achieved Communicating employer information and benefits during the screening process Maintain a complete record of interviews and new hires Stay up-to-date with the current recruiting method Staying current on the company’s organization structure, personnel policy Recruitment Specialist - Homebased LI BERTY VI RTUAL ASSI STANTS | FEBRUARY 201 7 - DECEMBER 201 9 Source candidates using a variety of search methods to build a robust candidate pipeline Screen candidates by reviewing resumes and job applications, and performing online interviews Facilitate the offer process by extending the offer and negotiating employment terms Manage onboarding and new hire process Manage the overall interview, selection, and closing process Managed Facebook page, created and automated relevant graphic design using Canva Admin VA/ Social Media Manager - Homebased VI RTUAL COWORKER| JULY 201 7- JANUARY 201 8 Assistant and admin VA to a Fitness Coach Calendar Management Web research Social Media Management; and content creation Email Management/File Organization Basic graphics and video editing Appointment Setting Virtual Assistant - Homebased MAXMOBI MEDI A ADS SOLUTI ONS | MAY 201 5 - MAY 201 7 Basic Campaign Creation Remote server management SMS system management Data Entry Web Research content, basic Office Coordinator SI KA PHI LI PPI NES ( MATI NA DAVAO CI TY) | JANUARY - OCTOBER 201 4 Maintaining files and records with effective filing systems Coordinates with clients, salesperson and engineers for product inquiry Customer Support NEXT BPO SOLUTI ONS ( MATI NA DAVAO CI TY) | JUNE 201 1 - FEBRUARY 201 3 Resolve eBay customer complaints via phone, and email Assist with placement of orders, refunds, or exchanges Answer questions about warranties or terms of sale Handle product recalls eBay customer service feedback revision Chase order Subject Matter Expert / Retention/CS SUTHERLAND GLOBAL SERVI CES ( CLARK, PAMPANGA & DAVAO CI TY ) | DECEMBER 2007 - APRI L 201 1 CSR/TSR/Retention specialist for Norton by Symantec Antivirus Maintain a positive, empathetic, and professional attitude toward customers at all times Respond promptly to customer inquiries. Acknowledge and resolve customer complaints, pitch retention to canceling clients Processing orders, forms, applications, and requests Managing a team of customer service representatives, offer advice, or authorize a special adjustment Take escalation calls Facilitate team huddles Provided coaching and feedback to team members Managed a team of nesting representatives for retention