Ted Garner

. Ted Garner L2G5C8 Niagara Falls, Ontario |- |- Summary A meticulous and results-driven Solution Architect and Professional Engineer with over 25 years of experience, adept at fostering strong client and vendor relationships. I have a proven track record, including five years designing and implementing Wide Area Networks for School Boards in the Greater Toronto Area and eight years constructing cloud-based UC environments utilizing VOSS Automate and Cisco UC Applications, notably deploying cloud-based voice systems for numerous agencies in a major US city. Proficient in team collaboration and independent work, boasting superior work ethic and exceptional organizational prowess. Eager to embark on a new challenge within a thriving team environment, bringing strategic thinking, team-building expertise, and a track record of delivering superior solutions. Skills Technical Skills  Solution Development: Designing solutions that meet customer requirements, including technical and financial considerations.  Architecture and Design: Creating and specifying solutions that align with business processes and objectives.  Cloud Architectures and Services: Knowledge and expertise in cloud-based solutions and services.  Recommending and Developing Solutions: Ability to suggest and implement effective solutions for various business challenges.      Soft Skills Interpersonal Skills: Effective communication and relationship-building abilities to gather customer requirements and present proposals. Outside-the-Box Thinking: Creativity in proposing alternative solutions that exceed customer expectations. Presentation Skills: Confidence and experience in presenting solutions to key stakeholders. Focus: Ability to maintain focus while understanding the big picture and drilling down into solution details to meet customer requirements. Providing Senior Management Updates: Communicating effectively with senior management to keep them informed of project progress and updates. . Experience SENIOR SOLUTIONS ARCHITECT | 03/2015 - Current VOSS-Solutions - Dallas, TX As a Senior Solutions Architect, I led the design and implementation of comprehensive technical solutions to address complex business challenges and optimize systems architecture.  Enhanced client satisfaction and business growth by providing technical support to Canadian HCS providers, including Allstream, FlexITy, Telus, SaskTel, and BellMTS.  Facilitated platform growth and met contractual obligations by contributing to the expansion of the City of New York's HCS platform.  Ensured seamless transitions and optimized performance by supporting upgrades and enhancements to the New York HCS environment.  Optimized operational efficiency and user experience by consulting with City of New York agencies on optimal UC virtual environment architecture.  Streamlined data capture processes and reduced errors by developing complex user template files with built-in error correction.  Improved functionality and user satisfaction by customizing the HCS platform to meet the unique requirements of City of New York agencies. MANAGER UC MANAGED SERVICES | 11/2012 - 02/2015 Allstream Canada - Toronto, ON As UC Managed Services Manager, I ensured smooth operations and client satisfaction by leading teams in delivering Unified Communications solutions.  Achieved seamless HCS platform for Allstream Canada, encompassing production and lab environments for optimized operations.  Streamlined maintenance processes, ensuring consistency and efficiency for HCS platform operations.  Established UCMS support group, enabling efficient customer on-boarding and ongoing support on HCS platform.  Ensured customer success and satisfaction through direct support in pre-sales and post-sales roles on HCS platform.  Provided network architecture recommendations, ensuring optimal support for HCS deployment based on Cisco expertise. SOLUTION ARCHITECT | 06/2005 - 08/2012 FlexITy Solutions - Richmond Hill, ON As a Solution Architect, i designed and implemented tailored technical solutions, aligning technology with business objectives for successful outcomes.  Designed and built FlexITY HCS Managed Voice Services (FlexTEL), ensuring robustness and scalability for enhanced customer experience.  Engineered network and voice solutions, optimizing service offerings and enhancing customer satisfaction in pre-sales roles. SOLUTION ARCHITECT | 10/2004 - 06/2005 IBM Canada - Toronto, ON . Spearheaded the architectural design and construction of Cisco Unified Communication (UC) and Routing and Switching environments across Canada and the Caribbean.  Provided comprehensive pre-sales support for UC sales endeavors in the regions of Canada and the Caribbean, ensuring seamless implementation.  SOLUTION ARCHITECT | 01/1984 - 09/2000 Bell Canada - Toronto, ON As a Solution Architect, you designed integrated technical solutions to meet client needs and achieve business objectives effectively.  Directed multi-million-dollar upgrades for Bell Canada's voice network, optimizing performance and functionality for enhanced operations.  Developed applications to streamline Network Provisioning, boosting efficiency and operational effectiveness.  Optimized WAN pricing for Bell Canada customers, maximizing cost-effectiveness and value for improved services.  Designed and implemented Routing, Switching, and WAN solutions for GTA school boards, enhancing network connectivity and efficiency. Education and Training University of Waterloo - Waterloo, Ontario, Canada | Bachelor of Science Electrical Engineering, 05/1983 Cisco Systems Online Training Cisco Systems Online Training | Online CCNA - Cisco Certified Networking Associate in IP Networking, Switching and Routing 01/2001 Cisco Systems Online Training | Online CCNP - Cisco Certified Networking Professional in Unified Communications 06/2001 Accomplishments Spearheaded the establishment of Canada's inaugural HCS platforms at FlexITy Solutions and Allstream, enabling Cloud-Based Unified Communications delivery.  Led the development of Toronto's first large-scale Metropolitan Area Network, providing 100 Mbps connectivity to over 800 schools. Acknowledged in the Bell Canada Presidents Club for outstanding contributions.  . References Previous and current work colleagues: · Mike Xu Consultant, Enterprise Unified Communications. Infrastructure Management City Of New York Office of Technology and Innovation 2 MetroTech Center Brooklyn, NY 11201, United States-Mobile- · Greg Sperry Managing Consultant, Collaboration Presidio Networked Solutions Group-110 Parkway Drive South Hauppauge NY 11788 United States Mobile-