Ted Dominic Abesia

I have been a customer service specialist for over ten years. I started working for a call center company in the Philippines for one of the biggest eCommerce brands and tried freelancing during the pandemic, which I've learned to love. I also loved the convenience of working at home. I put a great effort into thoughtfully prioritizing this until I decided to work as full-time chat and email support for an online shopping website (Shopify and Amazon).

I have experience working with platforms like Zendesk, eBay, Shopify, Amazon, and PayPal, and I am a champion in providing excellent customer service. I have also handled support through social media (Instagram and Facebook). I have intermediate to advanced knowledge of Microsoft Word, Excel, and presentations.

I also have experience working in Technical Support and Team Management.

I am hardworking and dedicated, prioritizing the best results for any task or project.

I am efficient in communicating with clients and always ensure that I meet the deadline. I do things with passion and exert high effort in any commitment.

I have strong knowledge of dealing with different types of customers.

A summary of my skills and experiences is listed below.

• 5+ years of customer service experience, working in a call center as a support specialist and a team lead for a micro team (Phone, Chat, and Email Support)

• 4 + Customer Service Manager for an eCommerce store (Email, Chat, Social Media Support, Order Processing, and fulfilment)

• 2 years technical support specialist (Email Marketing Platform)

• 5 + years of experience using Zendesk

• 4 + years of experience using Shopify

• 5 + years of experience using PayPal (Claims and disputes)

• 4 + years of experience using Amazon Seller Central

• WhatsApp, Skype, Google Suite

• Proficient in Microsoft Office (Word, Excel, and Outlook)

• High attention to detail

• Strong Written and Verbal Communication Skills in English.

• WhatsApp, Skype, Google Suite

• Proficient in Microsoft Office (Word, Excel, and Outlook)

• High attention to detail

• Strong Written and Verbal Communication Skills in English