Tearney Beam

TEARNEY BEAM | 9604 Harness Lane ▪ Matthews, NC 28105 ▪ Tel- - PROFESSIONAL SUMMARY Customer service oriented professional who provides timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality. Experienced with Microsoft Word, Excel, PowerPoint, and Outlook; Type 75 WPM; 7515 KPH Knowledge in Data entry with experience using 10-key number pad. Attention to detail and organizational skills essential in generating revenue for the medical practice. Over 5 years of work from home experience in home office CORE QUALIFICATIONS Medical Billing ▪ Medical Office ▪ Medical Administrative ▪ Patient Registration Insurance Verification ▪ Medical Basics and Healthcare Claim Cycle ▪ Medical Charts ▪ Medical Terminology Introduction to CPT ▪ Introduction to ICD-9/ICD-10 Coding ▪ Greenway Prime SUITE ▪ EHR/EMR Managed Care (HMO, PPO, POS) ▪ Government Payers ▪ Third Party Payers HIPAA Compliance ▪ Reimbursement Systems ▪ Basic Anatomy and Physiology ▪ Healthcare Settings Computer Systems and Software Applications for the Medical Office Healthcare Payers ▪ Records Management for the Billing Specialist ▪ Medical Practice Management Systems EDUCATION Ultimate Medical Academy – Associates of Science Medical Office and Billing Specialist, 10/2016 American Intercontinental University – Bachelor of Science Healthcare Management & Admin, 08/2018 Comprehensive Training Included: Prepare and submit claims to various insurance companies electronically and by paper. Maintain medical charts and electronic medical records (EMR/EHR) systems. Perform collection actions including contacting patients by phone, correcting and resubmitting claims. Schedule and confirm appointments in Assisted Living Facilities, doctor’s offices, health care clinics, hospitals and organizations that offer medical services. Healthcare Professional Education Institute, Kannapolis, NC – Nurse Aid I, 06/2011 (GPA: 4.00) Externship Experience performed at Universal Health Care and Rehab, Concord, NC Demonstrated ability to learn new skills quickly, maintained general precautions, and provided excellent clinical skills. Certified Nurse Aide WORK EXPERIENCE Apple Call Center, Charlotte, NC02/2013 – 07/2018 Customer Service Representative / Technical Support Acted as direct point of contact; provided technical support, troubleshooting, and customer service. Provided support via email, chat, and phone. Maintained high level of confidence while accessing customer accounts. Multi-tasked across systems and applications, analyzed and resolved a variety of complex technical issues, and navigated technical equipment. Universal Healthcare and Rehabilitation Center, Concord, NC05/2011 – 1/2011 Certified Nurse Assistant Maintained patient stability by checking vital signs and weight; testing urine; recording intake and output information. Documented actions by completing forms, reports, logs, and records. Protected organization value by keeping patient information confidential. Microsoft Call Center, Denver, CO12/2010 – 02/2013 Customer Service Representative / Technical support Provided inbound customer service. Accountable for analyzing and troubleshooting technical issues. Entered data into the computer and operated a variety of office machines; experienced with multiple screens. Utilized contact methods phone, chat and email. Always provided customers with a “Customer First” experience.