Tayo, Damilola Mariam
Virtual Assistant | Administrative, Operations and Property Support
Profile Summary
A results-driven remote virtual assistant and with a vast experience in administrative, executive and property
management support, as well as operational coordination, facilitating seamless communication between stakeholders,
streamlining internal workflows, and ensuring adherence to operational standards and processes across
geographically dispersed teams. Demonstrates a strong ability to support property management functions, ranging
from tenant coordination and vendor liaison to digital file management and maintenance request handling, while also
delivering high-level administrative and executive assistance.
Core Skills
Administrative Support | Executive Assistance | Property Management & Rental Analysis | Social Media
Management | Data Entry & Analysis | Operations & Task Management | Document & File Organization | CRM &
Customer Service | People management and collaborative skills | AppFolio | Zillow | Trello | Monday.com | ClickUp |
Google Workspace | Slack | Canva | Excel | Notion | DocuSign | Problem Solving & Critical Thinking
Experience
Property Management Virtual Assistant
Feb 2025 - Present
Remote | Conduce, United States
● Performed over 25 rental market analyses monthly using Zillow to determine competitive pricing,
helping maintain optimal occupancy rates and reduced vacancy periods by up to 15%
● Managed communications with 30+ tenants weekly, ensuring accurate updates, timely maintenance
coordination, and clear documentation through calls, emails, and texts.
● Tracked and transferred 50+ qualified leads monthly from ShowMojo to CRM, improving follow-up
efficiency and contributing to a 15% lead-to-lease conversion rate.
● Monitored maintenance requests on AppFolio, coordinated with vendors and proposed actionable
solutions, helping reduce response time by 20% and improving tenant satisfaction.
● Organized task workflows using Monday.com and facilitated lease execution through DocuSign,
maintaining 99% compliance and document accuracy.
● Oversaw daily virtual mailbox activity, ensuring prompt handling of critical documents with zero missed
deadlines.
Administrative Virtual Assistant
May 2024 – Feb 2025
Remote | Infy DigiWorld, India
● Submitted over 80+ job applications across platforms such as Internshala, LinkedIn, Upwork, and
Fiverr, contributing to a 20% increase in client acquisition and interview opportunities
● Created and proofread 15 professional documents bi-weekly including reports, invoices, contracts,
and presentations, ensuring accuracy, consistency, and adherence to brand standards
● Coordinated 15+ virtual meetings monthly, managing calendars, agendas, and minutes
● Managed project tasks using Trello and Google Workspace, helping improve task tracking and reduce
task delays by 25%
● Maintained confidentiality of sensitive information, demonstrating professionalism and secured file
organization
● Communicated with clients and internal teams via email and Slack, improving response times and
team clarity
Operations Manager
L’Dam Beauty Store, Nigeria
Mar 2020 – Dec 2023
● Increased brand visibility by 40% in 6 months by managing social media platforms, creating engaging
content, and responding to customer inquiries in a timely and professional manner.
● Handled daily interactions with 15+ customers across Instagram and WhatsApp, resulting in a 20%
increase in repeat purchases and improved customer satisfaction.
● Represented the brand across online and offline channels, ensuring consistent messaging and smooth
operational processes through the coordination of supply chain.
● Coordinated order fulfillment with 5 suppliers and dispatchers weekly, reducing delivery delays by 30%
and aligning with store delivery goals.
Education
Federal University of Agriculture, Abeokuta
BSc (Hons) Chemistry
2019 - 2023
Nowa Secondary School, Navy Town, Lagos
2010 - 2016
Senior School Certificate (WASSCE)
Interests
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Virtual Assistant
Operations Management
Property Management
Market Research and Demand Planning
Project Management
Customer Relationship Management
Team/Personnel Management
