Taylor Workman

TW TAYLOR WORKMAN CONTACT (304) --United States of America PROFILE SUMMARY Motivated and experienced client-focused professional with strong communication. Several years of experience in virtual assistance Techsavvy and quick to learn new systems, ensuring efficient support and seamless customer interactions. Passionate about delivering excellent, high quality service and creating positive customer experiences. EDUCATION WORK EXPERIENCE WALDEN UNIVERSITY Child Protective Services Family Support Specialist/Case Manager 2024 - Present B.S. In Forensic Psychology (In Progress) Currently in 2nd year JAN 2024 - PRESENT Successfully supported families through tough situations and helped guide them to correct resources Responded promptly to inquires via phone, email, and in person MARSHALL UNIVERSITY Collaborating with Caseworkers over the year and communicating 2022 - 2023 concerns and information about cases Completed Prerequisite Courses Maintained accurate and detailed documentation of services provided and progress SKILLS Time Management Google Workspace Data Entry Email Marketing Detailed Documentation Effective Communication Creativity & Design Writing & Editing Built rapport with diverse individuals, using tact, patience, and active listening Delivered consistent, high quality services in a fast paced environment with shifting client demands Successfully found solutions to all clients concerns and needs Sogefi Group Team Leader 2021 - 2024 Delegated daily tasks as well as monitoring team performance to meet targets and quota Trained new employees on standards, how to operate machines, and safety procedures Communicated effecitvely with the team to ensure quality and LANGUAGES English: Fluent/Native from the United States Brazilian Portuguese: Basics excellence of work being produced Maintained accurate and time efficient documentation. Effectively managed multiple responsibilities simultaneously. Motivated and supported team members Identified and resolved workflow issues to increase efficiency