Improved the organization of patient files and practice records, instituting new systems that saved time, minimized errors and accelerated insurance payments.
Maintained Medicare patient program, ensuring accuracy on data entry and tracking of 300+ patients and their follow-up schedules.
Leveraged medical insurance knowledge and communication skills to advocate successfully for patients with insurers and HMOs.
Recognized for outstanding organization, accuracy and efficiency in verifying insurance benefits, updating patient data in charts and routing documents to appropriate
Provided excellent customer service to all patients by knowledgably answering questions; proactively solving problems; and creating a welcoming environment.