I have worked in the Customer Care field for the past years. I am an intermediate-level Customer Care/Support Agent.
The services I offer include but are not limited to the following handling basic issues, solving complex issues, and managing a team of agents. I have experience in these areas for 2 years, 1 year, and 6 months respectively. I have worked with platforms like Intercom. I am highly experienced in communication channels like email, help desk/tickets, and both outbound and inbound phone support.
My experience in a busy call center, email, and chat environment has strengthened my skills in helping resolve customer issues and cultivating a positive image of the company as customers are the root of company success. I excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
I am immediately available for work. I can also work flexible hours.