Tatjana Kojasevic

Tatjana Kojasevic Budvanska 10, Podgorica, Montenegro, GSM: -, E-mail:-https://www.linkedin.com/in/tatjana-kojasevic/ EDUCATION Business School College - Faculty of Economics, University of Montenegro ADDED EDUCATION  Creative Enterprise, developed by Nesta issued from British Council, Skopje  INSPIRE Leadership Training Program, Strategica, Norway  360 Degree Feedback, AFF, Norwegian School of Economics and Business administration LANGUAGE SKILLS  Native: Montenegrin/Serbian/Croatian  English – Advanced; Italian – Understanding SKILLS  Creative, ambitious, persistent, organized, reliable, enthusiastic  Ability to research, analyze, evaluate and synthesize information  Proactive and straightforward; goal-oriented  Ability for individual work and teamwork  Clean driving license RELATED EXPERIENCE “Multiple companies” June 2021 Freelancer Responsibilities: Email back up; download, scan and save all documents by folders in DropBox; proofreading, reviews and processing of manuscript books; creating TOCs for new books; upload documents and books to the Cloud; maintenance of three WP sites; creating Email marketing using new programs; monitoring subscriber statistics and Email analytics of the new tool; learning, creating and statistics of new tools for collecting Email addresses; Vimeo and Zoom connectivity and video storage; bookkeeping; discord back up; improving marketing, creating PPPs related to more traffic to the site and better conversion, application of new tools for copying and sharing content. All jobs that the CEO finds appropriate. Achievements: In less than three months, gained the ability to administer three WP sites, learned several tools, activated Email marketing, which was stalled for two years, made changes to the sites, created pop-ups with Email forms for OptIn solutions. “Lavinia” d.o.o, March 2020 – February 2021 Position: Salesperson/sales specialist Responsibilities: In charge of opening shop in 2020.; purchasing goods and furnishing shop; liaison with suppliers, accountants, inspections; commodity bookkeeping; working on wholesales project preparation and translating it; assisting in creating a business plan; sales and administrative duties. Achievements: Savings cost by negotiating up to 30%. “Petrohotel” d.o.o, June 2019 – August 2019 Position: Executive Assistant to General Manager (seasonal job) Responsibilities: Human resources administration; drafting contracts; registering employees; obtaining visas for foreign employees; all jobs related to Government institutions; procurement and negotiations; working on the following process about Tourist Sustainability; administrative duties; creating program assignments in hotels software, meeting minutes, archiving documentation, and assisting Director with daily activities. Achievements: E-Cornell Facilitator for employees training; trained SPA manager for giving and receiving feedback; trained Desk Office agent for soft skills for guests check-in and check-out. “AT&T”, Brno, Czech Republic January 2019 – April 2019 Position: Staff Associate, Complex Order Services Responsibilities: Providing technical support for all U – Verse products; been the first line of contact for the AT&T Premium customers (top 5% of customers); handling inquiries related to service, coverage, features, devices, accessories, repairing & troubleshooting. Achievements: Obtained a result of 97% on final training. “Bureau of Metrology”, Podgorica, Montenegro 2016 – March 2017 Position: Expert assistance in the preparation of project proposals - short time engagement Responsibilities: Working on Marketing, Programs and finding funds, creating ideas about online awareness. Achievement: Prepared Project Proposal for UNDP; created three project proposals (my idea) about cooperation between schools and Bureau; with two colleagues designed Marketing plan for 2017. – their first marketing plan. “Business Service Center”, Podgorica, Montenegro 2015 – July 2016 Position: Business Development manager – time limited engagement Responsibilities: In charge for finding distributors and create Contracts, marketing plan and partners. Achievements: Pointed into three major gaps in startup online application - cleared bottleneck. “FLYMONT”d.o.o., Podgorica, Montenegro 2014 - 2015 Position: Sales/community Manager Responsibilities: Running sales and Marketing over the phone and in exhibition salon, helping in creating a Web page, translating catalogs. Achievements: By running online marketing raised awareness by 40%. “DALAMBER”, Novi Sad, Serbia 2012 - 2013 Position: Marketing Director Achievements: Set up and executed First Preschool kids book for learning letters - “Bukvar”; signed up and presented publisher “Dalamber” on Belgrade Children’s Fair (their first Fair presentation) with 4 new kids books plus “Bukvar”; created marketing performance for the next 12 months (in 2013.); in order to establish a telemarketing team; took care for the key customers; made proposals and suggestions for new editions; provided the basis for the start of digital marketing performance; provides ideas for creating Web sites. “TELENOR”, Belgrade, Serbia (ex “Mobtel”) 2006 - 2010 Position: Telenor Direct Manager and Telesales Specialist - Telesales leader in charge of sales, CR and Telemarketing Achievements: Created, projected and established Outsourced Call Center with 37 agents, 4 supervisors, and one coordinator; three times credible for over achievement in sales - above 100% in one year; scored 190% of sales in the most difficult month – August; by negotiation dumped Outsourcing Center cost for 30%; ran Outbound Campaign to 8% of Total Postpaid Sales; implemented return phone policy in Telesales department, done recruitment, selected and trained new staff; designed unique table variable and "Incentive" related to the sales plan, introduced peer coaching. “MOBTEL” Belgrade, Serbia (future “Telenor”) 2005 - 2006 Position: Telemarketing Manager/Head of Telemarketing department for B2B Achievements: Had daily contacts with legal entities and raised sales by 25%; achieved 65% - 73% of total group plan; prepared reports and expanded clients database for 20%; Improved sales; created sales methodology and new campaigns; placed leads; took prime steps in negotiating process; developed reporting procedures; gave ideas for creating new software solutions – implemented within three months; prepared daily and monthly reports to Head of sales; designing new actions and B2B strategies. “CYRILLIC SOFTWARE” Belgrade, Serbia 2004 - 2005 Position: Telemarketing Manager Achievements: Contacted USA companies and riched 95% - 105% of the plan every month; sold 60% of upper services comparing basic services.