Tatiana Grisalez

Experienced customer service professional with 5+ years in a call center, Efficient adept at handling various calls daily while consistently rapidly resolving client issues, Bilingual English-Native, Spanish – as my second language able to provide clear customer service in both languages.

Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction, memorized all company products and services to be able to answer customer questions quickly and efficiently, and make upsells

Collate source data such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software.

Conversational in Spanish (able to meet all customer service requirements with Spanish speakers)

Worked as a supervisor, where I also handled training and hiring new employees.