Tatiana Arpini Ferreira

TATIANA ARPINI Social Media Evaluator/Labeling | Customer Service (on-line) Translator (PT-BR - ENG/ESP) | Transcriber (PT-BR - ENG) MAIN ACADEMIC BACKGROUND PROFILE I am 28 years old, Brazilian, Physiotherapist for 7 years and Ergonomist for 5 years. In my carrrer I developed skills such as customer service (online and face-toface), writing projects, data analysis, active listening, proactive attitude and I seek excellence in everything I do. LANGUAGES Portuguese [native] English [advanced] Spanish [intermediate] CONTACT PHONE NUMBER: - WEBSITE: www.linkedin.com/in/tatiana-arpini-ferreira EMAIL:-ADDRESS: Av. Meridiana, 329, 2-2, Sagrera 08027, Barcelona, ES FEDERAL UNIVERSITY OF ESPÍRITO SANTO - VITÓRIA/ES (BR) [2011 – 2015] Bachelor of Physical Therapy VERONESI EDUCATIONAL INSTITUTE – SERRA/ES (BR) [2016 – 2017] Postgraduate Diploma in Ergonomics and Occupational Physiotherapy HARVARD UNIVERSITY, MASSACHUSETTS, U.S.A. [2020] Improving Global Health Course: Focusing on Quality and Safety Course UNIVERSITY OF CALIFORNIA, CAMPUS BERKELEY, U.S.A. [2020] Mindfulness and Resilience to Stress at Work Course CONQUER SCHOOL (BR) [2020] Emotional Intelligence Course SENAI/MS [2020] Professional Initiation Course in Logistics Fundamentals WORK EXPERIENCE Ergonomist [PREVINE SMS, VALE S.A., OILTANKING, HOSPITAL, ETC] [2018 – 2022] Project development and Ergonomic Workplace Analysis improving indicators such as reducing ergonomic risks Physiotherapist [STUDIO SIMETRIA, SELF EMPLOYER, PRÓ-SAÚDE] [-] Pilates Method, Home Care and at Physical Rehabilitation Center providing quality service and attracting customers to the company Saleswoman/Retail Sales [BORG STORE] [2013] Saleswoman during university vacations (customer service, stockist, cleaning and organization of goods) ensuring my personal development and sales for the company SKILLS Full Command: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access Customer service Social media analysis Translation Transcription Project management Logistics Team player Motivated and dedicated