Tasneem Manee

Tasneem Manee Customer Service Supervisor Profile Details Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general inquiries, complains, and technical help desk. Dedicated to identifying customer needs and delivering effective solutions to all problems. Bilingual, hardworking, and ready to join my next team. -- Employment History Troubleshooting Skills CUSTOMER SERVICE SUPERVISOR at CONDUENT BUSINESS SERVICES, Subang Jaya Multitasking Skills December 2018 — February 2021 • Develop and maintain plans, strategies, and cases, while performing all activities including Functional, system, regression, performance, and productivity behavior of the team. Sales + After Sales Services. • Participate in weekly updates and monthly business reviews with Client • Review requirements and use cases and write test cases to validate conformance. • work closely with WFM team to ensure that scheduling are met requirements, leave management. • Working closely with HR to ensure the team member's permit process. CUSTOMER SERVICE ASSICIATE at IWG PUBLIC LIMITED COMPANY, Kuala Lumpur February 2018 — November 2018 • Oversee all operational services within Business Centres through Microsoft Dynamic CRM, and contribute to staff training on customer's Account Management, billing, payment allocation and dept collection. • Handling and take ownership occurring issues in MEPAC region and ensure issues are resolved in 48 hours. • Provide Interface between customer and global backend offices. CUSTOMER SERVICE ASSOCIATE 1 at XEROX BUSINESS COMPANY, Kuala Lumpur March 2014 — August 2017 • Tier 1 Technical Support to end users • Mac OS & iOS software support • Ensure to resolve customer issue within 1st contact • Ensure to Compile customer and reported info input in CRM tools. • Worked as Tier 1 from March 2014, - Nov 2014 and was promoted to Supervisor Role. Skills Leadership Skills Excellent Communication Skills Mac OS & iOS Microsoft Office Sales Force Languages Thai English Bahasa Malay Education Bachelor of Business Administration (Logistics Transportations) With Honors , University of University Utara Malaysia , Kedah, Malaysia July 2009 — May 2011 High School , Thait Suksa School , Park Kred September 2007 — May 2009 Internships Logistics Executive at ANNJOO STEEL BERHAD , Shah Alam June 2013 — November 2013 - Receive order from Sales department and proceed to dispatch process - Coordinate with customer that order is processed to be ship by respective date and locations - Coordinate with warehouse team to prepare the shipment - Prepare the daily delivery orders for drivers - Prepare monthly documentation for analysis. References Pranava Retnasabapathy from CONDUENT BUSINESS SERVICES-· - Dr. Mustakim Melan from University Utara Malaysia-· -