Taska Monica Ariston

PROFESSIONAL SUMMARY

Detail-oriented operations and project management professional with over ten years of experience supporting client-facing teams and managing day-to-day operations. Strong background in handling customer requests, coordinating changes, and ensuring work is completed accurately and on time. Comfortable using web-based systems, following detailed instructions, and communicating clearly by phone and email. Reliable, organized, and effective in fast-paced, remote environments.

CORE SKILLS

• Operations and Project Management
• Workflow and Process Setup
• Hiring, Training, and Onboarding
• Team Leadership and Coaching
• Client Communication and Support
• Reporting and Data Tracking
• Quality Review and Accuracy Checks
• Customer Support and Issue Resolution

PROFESSIONAL EXPERIENCE

Senior Project Manager | 2019 – 2025

Led daily operations and project delivery for multiple client accounts. Managed workflows, timelines, and team performance while serving as the primary point of contact for clients. Ensured customer requests were clearly understood and completed correctly within agreed timelines.

Handled task assignments, scheduling, and quality checks to keep operations running smoothly. Addressed issues quickly and worked closely with clients to resolve concerns and adjust priorities when needed. Led weekly client calls and provided regular progress updates.

Oversaw hiring and onboarding, including interviews, training, and documentation. Created and maintained SOPs to support consistency and accuracy across teams. Provided ongoing coaching and feedback to improve performance and attention to detail.

Built and maintained trackers, dashboards, and reports to monitor productivity, quality, and deadlines. Supported payroll coordination, timesheet reviews, and resource planning when required.

Key Achievements

• Promoted from Project Manager to Senior Project Manager
• Grew the team from 3 to 25 members through structured hiring and training
• Improved productivity and quality by simplifying workflows and SOPs
• Supported long-term client relationships by maintaining stable operations

Project Manager | 2018 – 2019

Managed daily task coordination, reporting, and documentation for client projects. Helped improve team alignment by tracking progress, documenting processes, and supporting operational improvements.

Executive Virtual Assistant | 2017 – 2018

Provided administrative support including scheduling, email management, research, and documentation. Ensured tasks were completed accurately and on time.

ADDITIONAL EXPERIENCE

Strong background in customer service, quality evaluation, and team coaching across healthcare, e-commerce, nonprofit, and call center environments. Experienced in reviewing work for accuracy, supporting compliance, and handling customer concerns professionally.

TOOLS AND SYSTEMS

Google Workspace, Microsoft Office, Slack, Zoom, Trello, Asana

HubSpot CRM, Dynamics, ActiveCampaign

Reporting tools and SOP documentation