Tasho

TASHONGEDZWA MAPOSA Tourism and Hospitality Proffesional Profile Results-driven Hospitality professional with 4 years of experience in hotel operations, event planning, and customer service. Proven record of pushing sales and upselling. Skilled in eefctive communication, teamwork, and problem-solving. Adaptable and culturally aware, with a passion for delivering exceptional experiences in the hospitality industry. Work Experience --3D 22 Heathering Road, Shawasha Hills, Harare, Zimbabwe - Bachelor of Commerce Co-Founder and Product Manager Digital Marketing and driving sales campaigns Managing events and curating different products for our different market segments 2022 Education Food Boards ZW 2023 Matetsi Private Game Reserve Front Office Agent Building rapport with guests, handling complaints, and ensuring guest satisfaction. Honors Degree in Tourism and Hospitality Management 2018 - 2022 Processing guest arrivals and departures, handling room assignments, and managing rooms division. Assigning rooms, handling room changes, and ensuring accurate room status. O and A Level Handling guest payments, processing credit card transactions, 2012 - 2017 Following hotel procedures, ensuring compliance with safety and and managing cash handling. Thornhill High School security protocols, and maintaining confidentiality Expertise Digital Marketing 2020 Customer Service 2021 Event Management SEO - Matetsi Private Game Reserve Management Training Ensure rooms are tidy, stocked with amenities, and meet guests' specific requests. Coordinate dining reservations, special requests, and dietary needs. Assist guests with activity bookings, such as spa treatments, excursions, or recreational activities. Language English Mandarin - Beginner Cater to guests' individual needs, preferences, and requests. Proactively address guests' needs, often before they're expressed. References Dawn Sithabile CEO Food Boards ZW Phone: - Email :- Ronald Kaziboni Finance Manager - Matetsi Pvt Game Reserve Phone: - Email :-