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Tasheka Young
Professional Summary
I have five years of experience in customer service, and I believe that my
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skills and expertise make me an excellent candidate for this opportunity.
7B Bowers Drive, Old Harbor, St
My passion for helping people and resolving their concerns runs deep. I
Catherine JMACE18
am proficient in active listening and possess strong communication skills
https://www.linkedin.com/in/tasheka
that enable me to effectively understand and address the customer's needs.
Additionally, I am skilled at problem-solving and conflict resolution,
-young-8047a821a
essential skills for a customer service representative. I excel in highpressure environments and have a track record of delivering exceptional
customer satisfaction. My flexibility and readiness to start immediately
make me a strong candidate for your team.
Skills
Adaptable
Interpersonal
Organization
Work History
Arise - Roadside Assistance Dispatcher
Work From Home
04/2023 - 07/2024
Served as the primary point of contact for customers and partners,
delivered prompt and courteous responses via chat and outbound calls to
address inquiries about service requests. I Updated case notes on service
requests when required. Negotiated agreeable service rates and assigned
service providers for various roadside assistance needs. Additionally, I
provided accurate and detailed information to service providers
concerning pickup and drop-off locations, specific equipment types
Positive Attitude
Exceptional Listening
Customer Experience
Problem-Solving
Team Player
Meticulous Attention to Details
Excellent Written and Verbal
Communication
Proficient using:
Zendesk, Google Docs and Sheets,
Microsoft Word and Excel
needed, and availability confirmation to ensure successful job completion.
Centerfield - Sales Representative
New Kingston, Jamaica
07/2022 - 01/2023
Assessed customers' needs through active listening and probing to
recommend the most suitable products and services. I also promoted and
upsold phone packages to maximize sales opportunities. In addition, I
Education
07/2017
Marcus Garvey Technical High School
St Ann
High School Diploma
provided accurate and detailed information to customers about
promotions, products, and service inquiries.
Certifications
24/7 Intouch - Customer Service Representative
Work From Home
09/2021 - 06/2022
EF SET English Certificate 73/100 (C2
Proficient)
At 24/7 Intouch, I handled approximately 80 calls daily and addressed and
resolved customer concerns. I assisted customers with order inquiries,
tracking, minor technical support such as password resets and logins,
returns, and refunds, processed payments, explained billing details, and
assisted with fraudulent charges. I also de-escalated situations with
customers attempting to cancel their orders, ensuring customer retention
and satisfaction.
Vxi Jamaica - Sales Representative
Kingston, Jamaica
11/2019 - 06/2021
My responsibilities included, helping customers reconnect their television
services by highlighting the product benefits. I also assisted with selecting
the right TV package based on their needs and product specifications, and
informed about promotions. Additionally, I handled customer complaints,
resolving issues promptly to ensure satisfaction and win back their
business.
