Tasheika Thompson

TASHEIKA THOMPSON Oliver Place, May Pen P.O, Clarendon, Jamaica ♦- ♦- PROFESSIONAL SUMMARY Looking to leverage exceptional communication skills to transform the front-office experience for your company's customers and improve the company's brand. Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self motivated work ethic to perform effectively in independent or team environments with extensive industry experience and a Degree in Business Administration. WORK HISTORY Shipping & Receiving Clerk, July 2023 – Present Island Companies – Grand Cayman • • • • • • • • • • Verify receiving entries to ensure accuracy in landed costs, account coding, and invoice matching. Oversee all aspects of incoming and outgoing shipments to ensure timely deliveries. Serve as the primary point of contact for shipping companies, handling daily communication with shippers and brokers to ensure smooth merchandise flow. Manage logistics, including creating airway bills for both domestic and international shipments. Assist in ordering inventory for stores, ensuring stock levels are maintained. Tag merchandise for identification and tracking. Ensure proper storage, handling, and movement of goods at the central warehouse. Liaise with Buyers to ensure compliance between purchase orders and invoices. Support the annual stock take at retail locations. Assist with inventory transfers and process write-offs for damaged merchandise. Sales & Service Representatives, 09/22 to 6/23 Digicel Cayman LTD- Grand Cayman • • • • • Verify receiving entries to ensure accuracy in landed costs, account coding, and invoice matching. Oversee all aspects of incoming and outgoing shipments to ensure timely delivery and proper documentation. Act as the primary point of contact for shipping companies, managing daily communication with shippers and brokers to facilitate the smooth flow of merchandise. Create airway bills and manage logistics for both domestic and international shipments. Tag merchandise for easy identification and tracking. • • • • Ensure proper storage, handling, and movement of goods at the central warehouse. Work closely with Buyers to ensure purchase orders are accurately reflected in invoices and compliance is met. Assist in the annual stock take at retail locations. Help manage inventory transfers and process write-offs for damaged goods. Administrative Assistant, 11/2019 to 02/2020 Pure Beauty Salon – Grand Cayman • • • • • • • • • • Answer telephones, direct calls, and take messages Complete work schedules, manage calendars and arrange appointments Inventory and order materials, supplies, and services Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Ensured accurate record-keeping with diligent data entry and database management for vital company information. Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues. Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions. Sales Executive/ Administrative, 04/2018 to 08/2019 ABC Marketing – Jamaica • • • • • • • • • • • • • • • • Attend meetings to record minutes Compile, transcribe and distribute minutes of meetings Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work Prepare invoices, reports, memos, letters, and other documents, using word processing, spreaasneer, database, or presentation sortware Achieved sales goals and service targets by cultivating and securing new customer relationships. Researched sales opportunities and possible leads to exceed sales goals and increase profits. Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies. Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed. Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster. Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability. Expanded market share with strategic territory planning and targeted prospecting Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates. Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them. Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals. Managed high call volumes while providing exceptional customer support and maintaining professional composure. Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times. Administrative Assistant, 01/2016 to 02/2018 Corgavanna — Jamaica • • • • • • • Compile employee time, production, and payroll data from timesheets and other records Keep track of employee leave time, such as vacation, personal, and sick leave Process and issue employee paychecks and statements of earnings and deductions Process payroll information Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Monitored emails, organized inbox, and prioritized messages for supervisor. Answered and screened calls to provide information, schedule appointments and take detailed messages. • • • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism. Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements. Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions. EDUCATION Associate of Arts: Business Administration, Completed 12/2023 UCCI - Grand Cayman High School Diploma: 2012 Foga Road High - Jamaica (C.X.C) AFFILIATIONS Self-motivated customer service representative with over 5+ years of experience including telephone etiquette and office administrative responsibilities within high-volume environments. Excellent communication and analytical skills that allow for prompt and accurate identification and resolution of customer needs and concerns. Maintains a positive and friendly attitude that can pacify irate clients. Looking to leverage exceptional communication skills to transform the front-office experience for your company's customers and improve the company's brand.