With five years of experience in customer support, lead generation, and appointment setting, I have developed strong skills in handling diverse client needs. My background includes providing exceptional customer service for eCommerce and food businesses through calls, live chat, and email, ensuring smooth order processing and customer satisfaction. Additionally, I have successfully generated leads and set appointments for real estate clients, demonstrating my ability to drive business growth.
I have in-depth knowledge of order processing and management and am well-versed in using the Shopify platform to streamline operations efficiently. My expertise extends to ticketing tools and CRMs such as Zendesk, Freshdesk, Bitrix, Podio, Intercom and Salesforce, allowing me to manage customer interactions effectively.
Fluent in English, Urdu, and Punjabi, I can communicate with a diverse range of customers and ensure clarity in every interaction. I am committed to professionalism, reliability, and delivering quality service on time.
Key Strengths:
✔ Efficient order processing and customer support
✔ Strong experience in lead generation and appointment setting
✔ Proficiency in Shopify and CRM tools
✔ Excellent communication and problem-solving skills
✔ Reliable, punctual, and dedicated to quality service
I am eager to bring my skills and experience to a dynamic team, ensuring customer satisfaction and business success.