Tarryn Gibson

Curriculum Vitae - Tarryn Gibson Professional Summary With five years of remote experience as a Customer Success Team Leader and Executive Assistant, along with a decade of entrepreneurship experience, I excel in leadership, organization, and optimizing operations. I have a proven ability to streamline workflows, solve problems efficiently, and provide high-level support to executives while fostering strong collaboration across teams. My expertise in customer success, administrative management, and process improvement allows me to enhance efficiency and drive business growth. Adaptable and proactive, I thrive in dynamic environments where attention to detail, clear communication, and client satisfaction are key. My goal is to leverage my diverse skill set to contribute meaningfully to business success. Contact Information: --www.linkedin.com/in/tarryn-gibson-21b78a33a Key Skills • • • • • • • Attention to Detail & Adaptability – Ensuring accuracy, maintaining professionalism, and handling dynamic environments. Customer Success & Relationship Management – Managing accounts, resolving issues, and enhancing customer satisfaction. Communication & Problem-Solving – Engaging professionally with customers and addressing challenges effectively. Project & Administrative Management – Organizing tasks, scheduling, and ensuring deliverables are met. Technical Proficiency – Skilled in CRM tools, Microsoft Office, Google Suite, and project management software with the ability to type +80 words/minute Leadership & Team Management – Coaching teams and ensuring excellent customer support. Accurate and Efficient Typist – approximately 45 WPM with 100% accuracy Work Experience Executive Assistant Funktion (Aug 2024 – Present) • • Provided high-level administrative support, including calendar management, meeting coordination, and correspondence handling. Managed confidential information with professionalism and discretion. Customer Success Team Leader Funktion (Aug 2022 – July 2024) • • • Led and mentored a customer support team, ensuring high-quality service and customer retention. Monitored KPIs, customer feedback, and performance metrics to improve support operations. Implemented process improvements that enhanced team efficiency and customer experience. Customer Support Call Centre Agent Funktion (Dec 2021 – July 2022) • • • Assisted customers with inquiries, troubleshooting, and issue resolution. Maintained professionalism and empathy to ensure customer satisfaction. Utilized CRM tools to manage customer interactions and case resolutions. Owner & Operator Wellness and Laser Clinic (2009 – 2021) • • • Owned and operated a successful beauty and laser clinic, delivering top-notch customer service that resulted in high client satisfaction and loyalty. Grew the business to the point where I was able to move operations to my home in 2016, enhancing flexibility and reducing overhead costs. Managed daily operations, staff, and customer relations, ensuring smooth business functions and consistent quality. Education Diploma in Somatology Madge Wallace International | Completed in 2007 Technical Skills & Tools • • • CRM & Customer Support Tools: HubSpot CRM, Aircall, Freshdesk Productivity & Collaboration: Microsoft Office Suite, Slack, Zoom, Google Meet Project & Task Management: Monday.com, Miro, Jira, Calendly Additional Information • • • • • • • • Enjoys working remotely and thrives in a structured, self-motivated environment. Passionate about learning new skills to stay mentally engaged and continuously improve. Highly efficient, organized, and disciplined, with a strong work ethic and dedication to achieving results. Willing to put in long hours when needed and takes pride in delivering high-quality work. Exceptional attention to detail and a commitment to excellence in all tasks. Enjoys teaching others and has been recognized for strong instructional abilities. Prefers customer support, creative tasks, teaching, event planning, relationship-building, and administrative work over sales or cold calling. References available upon request for further insight into work history. Desired Roles/Positions: • • • • • • • Content or Knowledge Base Creator / Manager Online Trainer or Customer Support Trainer Customer Success Manager Virtual Executive Assistant Administrative Manager Operations Coordinator or Project Manager Event Coordinator (Remote)