Tarisai Chemwayi
Executive Virtual Assistant
Education
Alx Africa Program , Sept 2024 - Nov 2024
Virtual Assistant Program
● Key Courses: Introduction to Virtual Assistance
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Administrative Skills
Customer Relationship Management (CRM)
Digital Productivity Tools
Communication and Soft Skills
Freelancing and Entrepreneurship
Financial Management for Virtual Assistants
Specialized Virtual Assistance Skills
Introduction to Remote Work Tools
Career Development and Networking
City & Guilds Pitman Business Course , Jan 2008-Nov 2010
● Key Courses: English for Business Communication
● Business Management
● Bookkeeping & Accounts
ICDL CERTIFICATE , Jan 2010 march 2010
Key Courses The main ICDL certificate courses are:
1. Computer Essentials
2. Online Essentials
3. Word Processing
4. Spreadsheets
5. Presentation
6. Database
7. IT Security
Skills
Calendar management, inbox management, travel planning,data analysis & research, social media management,
customer care, project management,basic bookkeeping, expense tracking ,time management, organization,
professionalism
Professional Experience
Supermed Pharmacy
February 2020-March 2020(contract)
Sales Assistant
Assisting customers with product selection and inquiries.
Providing information on over-the-counter medications and health products.
Processing sales transactions and handling cash.
Restocking shelves and maintaining product displays.
Checking product expiration dates and rotating stock.
Supporting inventory management and reordering supplies.
Preparing and packaging prescriptions under supervision.
Maintaining cleanliness and hygiene in the pharmacy.
Promoting and upselling pharmacy products and services.
Ensuring customer confidentiality and record-keeping.
Velveltea Enterprises t/a Velvet Petroleum
Nov 2012 – Oct 2017, Harare, Zimbabwe
Customer Care & Compliance Officer
1.Managed customer inquiries and provided support using Zendesk
2. Responding to customer inquiries (calls, emails, chats).
3.Handled complaints and resolved issues.
4. Provided information about products, services, and policies used by Trello to manage marketing
campaign projects.
5. Assisted with order processing, returns, refunds, or exchanges.
6. Updated and maintained customer records.
7. Gathered and provided feedback using Google forms to improve services and sales in general.
8. Managed customer inquiries on social media platforms with an increase in following from 100 to 800 in
the first month.
9.Handled the company's licensing and regulation.
Professional Membership
AWEC-African Women Entrepreneurship Cooperative an organization that supports and empowers women
entrepreneurs across Africa. AWEC provides a platform for women to access resources, mentorship,
networking, and business development opportunities to help them grow their businesses.
Languages
English -Native
Hobbies
Travelling
Cultural exchange
Baking
