TARISAI CHEMWAYI
Remote Customer Service Representative | Sales CSR | Virtual Assistant
Professional Summary
Results-driven Customer Service and Call Center Professional with over 5 years of experience supporting customers through inbound and outbound calls, email, and chat. Skilled in appointment scheduling, lead handling, issue resolution, and customer retention. Confident communicator with strong persuasion, active listening, and problem-solving skills. Experienced in compliance, CRM documentation, and remote work tools.
Key Skills
• Inbound & Outbound Call Handling
• Sales Support & Lead Qualification
• Customer Retention & Upselling
• Appointment Scheduling & Follow-Ups
• Objection Handling & Issue Resolution
• CRM & Accurate Data Entry
• Email & Chat Support
• Compliance & Documentation
• Time Management & Multitasking
• Remote Work Tools (Zoom, Google Workspace, Asana)
Professional Experience
Customer Care & Compliance Officer (2019 – Present)
- Managed high-volume customer interactions via phone, email, and chat
- Resolved inquiries and complaints professionally
- Supported sales processes and appointment scheduling
- Maintained accurate CRM records and compliance documentation
- Built strong customer relationships to improve retention
Head of Housekeeping (2017 – 2019)
- Supervised daily operations and staff scheduling
- Handled guest concerns and service complaints
- Maintained operational records and reports
ESL Teacher (2021 – Present)
- Delivered structured English lessons online and in person
- Communicated effectively with international clients
- Managed schedules and student progress tracking
Education & Certifications
• Virtual Assistant Certificate – ALX Africa
• Asana Workflow Specialist Certificate
• Certified Pharmacy Assistant
• City & Guilds: Bookkeeping & Accounts, Business Management, English for Business Communication
• Certified ESL Teacher
• Currently studying Health Information Systems Management
