Tarique Van Wyk

TARIQUE VAN WYK TECHNICAL SUPPORT SPECIALIST | IT ENTHUSIAST- - Based in Bellville, currently residing in Vredehoek PROFESSIONAL SUMMARY A proactive and dedicated IT Support Specialist with over 2 years of experience providing end-user support and resolving technical issues in professional environments, including remote and on-site work. Skilled in troubleshooting hardware and software, managing support tickets, and optimising system performance. Currently completing a Certificate in IT Technical Support. Passionate about technology, with a strong interest in computer hardware and cloud services. Seeking to contribute to a dynamic IT team where problem-solving and customer service skills can make a meaningful impact. TECHNICAL SKILLS Operating Systems: Windows 10/11, Linux (basic) Software & Tools: Microsoft 365, Google Workspace, Remote Desktop, TeamViewer, Freshdesk (ticketing), Zoom Hardware: PC assembly, component upgrades, diagnostics, troubleshooting Networking: LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi configuration Scripting/Automation: PowerShell (basic) Security: Endpoint protection, password management, security awareness Cloud Technologies: Basic knowledge of AWS and SaaS applications EXPERIENCE IT Support Intern (Learnership) Praesignis (Certificate in IT Technical Support) Jul 2024 – Present Supported network setup and desktop configurations during practical training. Provided tier-1 troubleshooting and support during simulated and real scenarios. Created internal guides and training documentation for users. Worked remotely to provide support and troubleshoot basic technical issues for internal users Assistant Club Manager The Funky Buddha Feb 2017 – Jan 2018 Managed team scheduling, stock, and event coordination. Ensured excellent customer service and liaised with external vendors. Technical Support Specialist Henderson Global Holdings Jan 2023 – Mar 2024 Reason for leaving: Retrenchment Delivered in-house IT support via ticketing system, managing routine and urgent requests. Troubleshot and resolved issues involving slow systems, password resets, and equipment faults. Replaced monitors, office chairs, and hardware components as required. Assisted with user onboarding and general software support. Maintained documentation of technical issues and resolutions. EDUCATION & TRAINING Certificate in IT Technical Support (In Progress) Praesignis — Expected Completion: June 2025 Modules: Computer Systems, Networking, Cybersecurity, Cloud Computing Business Skills: Time Management, Communication, Teamwork Web Development Course — CodeSpace, 2023 High School Certificate — Bellville Technical High School & BALCO Subjects: English, Afrikaans, Maths, Business Studies, History, Religious Studies CERTIFICATIONS Cyber Security – Synapse Global Academy Customer Service & Support – Synapse Global Academy Internet Marketing Fundamentals Social Media Marketing Telephone Etiquette & Contact Centre Training PROJECTS Custom PC Building & Support (Freelance) Built and upgraded several desktop computers for personal and client use. Diagnosed hardware issues, replaced components, and improved performance. Documentation & Internal IT Guides Authored how-to guides for internal troubleshooting and software use as part of learnership work. ATTRIBUTES & INTERESTS Analytical thinker and natural problem-solver Passionate about learning and staying current with new technologies Strong communicator with a team-first attitude Interests: PC building, coding, photography, hiking, fitness, and self-improvement REFERENCES Available upon request