Tariq Khan

TARIQ KHAN Milton ON - -ca.linkedin.com/in/mtariqkhanit SUMMARY STATEMENT Dedicated Sr. Analyst, Microsoft 365 Platform with over a decade of proven expertise in optimizing organizational efficiency through comprehensive management of the Microsoft 365 platform. Adept at steering successful implementations, administering seamless migrations, and providing advanced technical support. Skilled in crafting and executing strategic initiatives to enhance productivity, security, and collaboration across diverse business environments. Committed to delivering superior results through a deep understanding of Microsoft 365's capabilities and continuous commitment to staying at the forefront of technological advancements. Microsoft OS (Windows 11, 10, 8.1) Microsoft Intune Microsoft 365 Admin Microsoft SCCM Admin Active Directory Microsoft Exchange Admin Microsoft Azure AD Horizon VDI PROFESSIONAL EXPERIENCE OMERS Administration Corporation May 2019 – To date Sr. Analyst, Microsoft 365 Platform Migrating users from Windows 10 to Windows 11 Administers users, groups, and applications in Azure AD Creates and maintains APIs, Conditional Access Policies in Azure Administers Microsoft 365 Builds and maintains Windows 10 VDI images on the VMWare Horizon Platform Manages VDIs for users by using the Horizon VMWare Platform Creates SCCM packages for deployment to local and global users Creates, manages, and deploys applications using Microsoft Intune Maintains the standards for Enterprise of OS (Operating System) Images in SCCM Efficiently manages the Papercut Printing Solution (Follow you printing) for the entire organization. Manages and applies M365 policies to the organization Manages and supports Microsoft Exchange Online and On-Prem Administers OneDrive for Business and provides support to the Business Units locally and globally Manages, deploys, and upgrades Mobile Devices (iOS and Android) by using Microsoft Intune as the Mobile Device Management platform Creates and manages Group Policy Objects (GPOs) for the company Ensures that any new software integration into the company’s systems meets stability requirements, and communicates test progress, test results and other relevant information to project stakeholders and management Works with third-party vendors to resolve issues with hardware covered by annual maintenance agreements Creates technical documents and maintains the knowledge base for technical staff and end-users O2E Brands May 2018 – May 2019 Desktop Support Analyst Successfully provided technical support for network infrastructure and internal desktop systems software and hardware with minimal supervision at Toronto and Vancouver Offices Efficiently Managed Microsoft SCCM (Software Center Configuration Manager) Server Created Operating Systems Images and Application packages using SCCM Created reference images using DISM/ImageX Successfully Installed, configured, and troubleshot desktop systems, workstations, servers, and network Successfully created and maintained users, groups, and computers accounts using Active Directory Managed and deployed Group Policies Effectively managed G Suite by creating, deleting, and maintaining the user accounts via Google Admin. Maintained passwords, data integrity and file system security for the desktop environment Efficiently communicated highly technical information to both technical and non-technical personnel Worked with third-party vendors to resolve issues with hardware covered by annual maintenance agreements Recommended hardware and software solutions, including new acquisitions and upgrades Created technical documents and maintained the knowledge base Dealt with Dell, Lenovo, and HP Hardware (Laptops, Desktops, Workstations, Servers) BFG Enterprise Services Feb 2016 – May 2018 End User Support Analyst at Loblaw head office Efficiently provided walk-up service (via Kiosk) to more than 4,000 users who needed immediate assistance with desktop or mobility issues Maintained user, group, and computer accounts for the Loblaw network using Active Directory Provided 2nd level support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E-mail, Calendaring & Scheduling, worked closely with IT Messaging Team and other support personnel Successfully troubleshot and resolved the issues with Windows 7, Windows 8.1, Windows 10, Office 2013, Office 2016, and Office 365 Provided Blackberry, Android, and iPhone assistance (configure devices, back-up and restore, troubleshot errors based on Exchange Server policies) for more than 3,000 users, including Senior Executives using Blackberry Enterprise Server 10 and 12 Migrated from Windows XP to Windows 7, Windows 8.1 and Windows 10 using the corporate images Imaged computers via SCCM Deployment Supported IP Telephony (CISCO) using CISCO Unified CM Administration Successfully Implemented and Provided Support for CISCO Jabber to more than 2,000 users Troubleshot and documented the resolution of issues for team members and the Service Desk Provided 2nd level voice support using Cisco unified call manager GOLDER ASSOCIATES LTD. Apr 2008 – Nov 2015 Desktop Support Analyst Migrated more than 1,000 Computers from Windows XP to Windows 7 and Windows 10 Successfully communicated with, and instructed novice and expert computer users to resolve hardware and software support issues locally, over the phone and remotely Dealt with Dell Hardware (Laptops, Desktop, Workstations, and Severs) Deployed, supported, and maintained a fleet of laptops, workstations, handheld devices, and peripherals Achieved more than 1,000 problem ticket resolutions using Remedy and Service-Now Set up and supported conference room audiovisual equipment Created and maintained user IDs, roles, security groups etc. in Active Directory Created, managed, and supported thousands of Exchange objects such as distribution lists and other managed Exchange objects. Successfully provided support for iPhone, Blackberry, Samsung Galaxy, Tablets, iPad etc.) to more than 500 users Supported IP Telephony (CISCO) system Contributed to the success of the Consultants by providing support for Windows 10, Windows 8.1, Windows 7, Windows XP, Windows Servers 2003/2008, Microsoft Office 2007, 2010, 2013 and Office 365 to more than 500 users Imaged computers using Operating System Deployment (OSD) and ImageX / PXE via SCCM Created scripts to transfer and archive Data from Microsoft Windows 10, Windows 8.1, Windows 7, and Windows XP which helped save 80% time for the team members Developed and maintained written instructional materials (procedures, user help guides, etc.) and documentation to facilitate IT operations & user information Provided Network and Server support in coordination with Global Network and Infrastructure teams. Maintained and supported Konica/Canon/Dell/HP Printers Monitored and resolved issues with backup/recovery operations Effectively used Symantec Backup Software for backup and restoration Worked with business units to collect requirements for new and existing applications that need to be installed for multiple users and provided support for Software Deployment and Desktop Builds TNT Express Canada Ltd. 2005 – 2010 Data Entry clerk Checked Customs Paperwork (i.e. B13, FCC, FDA & Textile Declaration etc.) for consignment  Data Entry for U.S. Customs on their system through intranet (WINDOWS).  Operated MPSS and PDF Scanners to Update the Info into TNT’s System.  Consignment Check-in.  Entered status information into TNT’s mainframe system per the specified format.  Entered consignment detail into TNT’s & 3rd Party mainframe system.  Created, Uplifted and Propelled the Electronic Data Flights. Follow internal security procedures to ensure client confidentiality EDUCATION, PROFESSIONAL DEVELOPMENT & TRAINING Microsoft Certified: Azure Administrator Associate, 2021 Microsoft Certified: Azure Virtual Desktop Specialty, 2021 Microsoft Certified Solutions Associate (MCSA Windows 8/10), 2017 Microsoft Certified IT Professional (MCITP Windows 7), 2009 Microsoft Certified Technology Specialist, 2009 Microsoft Certified Systems Engineer (MCSE), 2009 Master of Science (Computer Science), Preston University, 1998 Bachelor of Commerce, Govt. Jinnah College, 1996