Results-driven professional with over 20 years of experience empowering global organizations to achieve business growth through exceptional customer engagement and strategic process optimization. Expertise in customer success, marketing strategy, and operational excellence, with a demonstrated ability to deliver client-focused solutions that enhance satisfaction and drive retention. Adept at fostering strong relationships across diverse regions, including Brazil, the US, Europe, and Asia. Skilled in performance analysis, campaign management, and data-driven decision-making in dynamic and competitive environments.