Tanyaradzwa Agathar Murapa
KEY ACCOUNTS MANAGER
Profile
Details
I am a self-motivated, results oriented individual who
has excellent communication skills, good people
management skills and outstanding customer
relationship management abilities. I also possess great
listening skills and I am very articulate, with superb
analytical skills, which are very vital in executing my
day-to-day duties. I also value being highly virtuous,
with almost a combined 10 years of experience in
Customer Relationship Management and Sales
Administration environments.
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Employment History
Key Accounts Manager and Sales Administrator, BMP
Manufacturing JHB, Johannesburg
OCTOBER 2020 — AUGUST 2022
DUTIES AND RESPONSIBILITIES
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Developing trust relationships with a portfolio of
major clients
Acquiring a thorough understanding of key
customer requirements
Retain customers and nature existing key
relationships
Expanding existing relationships with existing
customers
Be a strategic partner and advisor to clients
Look for new opportunities that mutually benefit
the organisation and clients
Processing invoices for all sales transactions
Verify orders, including customer personal
information and payment details
Customer query handling
Maintaining and updating sales & customer records
Compiling weekly & monthly sales reports
Expediting orders through internal liaison
Skills
Customer Service
Communication Skills
Computer Skills
Webmast
Itensity
Marketing Skills
Contact Centre
SAP
ERP
Internal Auditing
Pastel
Hobbies
Travelling
Cooking
Reading
Tennis
Languages
English
Shona
Portuguese
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Maintain good customer relations and
communicate with export customers, track order
status & give after-sale service
Directing feedback from customers to relevant
departments
Identifying new products and adding to the existing
lines on offer
Supporting the sales with other administrative tasks
if requested
Preparation of debtors reconciliation and managing
the debtors' age analysis
Debt Collection
Quality control by ensuring that proper quality
control methods are followed according to the
company's quality control procedures
Ensuring l embody BMP manufacturing values &
culture
Engaging in a positive manner with all customers
and stakeholders
Book Keeper, BMP Manufacturing, BMP
Manufacturing
AUGUST 2020 — SEPTEMBER 2020
DUTIES & RESPONSIBILITIES
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Daily preparation of cashbook and bank
reconciliations.
Raising payment vouchers for all payments.
Review and verify invoices and prepare for entry
into the ERP.
Maintain a schedule of invoices received from
suppliers and make follow-ups of invoices not yet
received.
Ensure that invoices are approved as per Limits of
Authority.
IsiZulu
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Preparation of debtors and creditors
reconciliations.
Maintaining a fixed asset register and ensuring
depreciation is captured every month.
Carrying out monthly fixed assets verification.
Supervising monthly & weekly stock takes
Data capturing of bank receipts, payments, supplier
invoices, petty cash, salaries and wages journal etc.
Monthly preparation of general ledger
reconciliations.
Raising journals for accruals and prepayments.
Maintaining accruals, prepayments, and deposit
schedules.
Management of Bill of Materials.
Daily Inventory Reconciliations for both Raw
Materials, Work-In-Progress and Finished Product.
Administrative Manager, Gym Company,
Johannesburg
JULY 2014 — DECEMBER 2018
DUTIES & RESPONSIBILITIES
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Creating and maintaining member accounts
Managing the age analysis
Generating reports
Debt collection
Banking of weekly collections
Attending to member queries via emails,
telephonically and walk-ins
Designing an efficient office filing system
Risk management
Managing Petty Cash for the branch
Maintain and replenish the gym inventory
Perform other gym-related duties as and when
required
Office Manager, Masekou Staffing Solutions,
Johannesburg
JULY 2012 — DECEMBER 2013
DUTIES & RESPONSIBILITIES
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Design and implement office policies
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Establish standards and procedures
Supervise staff
Review and approve supply requisitions
Assign and monitor clerical and secretarial
functions
Evaluate staff performance
Design filing system for all office records
Ensure record protection and security
Ensure personnel files are up to date
Plan and implement office systems, layout, and
equipment procurement
Maintain and replenish inventory
Perform other related duties as required
Sales, Marketing & distribution Officer, Koreka
Holdings, Harare
OCTOBER 2010 — JUNE 2011
Duties And Responsibilities
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Establish both marketing plans and sales plans and
development of strategies for the distribution of
products
Develop power point presentations and present
them to CCPP Corporates
Developing marketing strategies to attract
corporates
Integration of standard sales and marketing
processes
Implement pricing strategy, model, and design for
various project products
Achieve business objectives with emphasis on
profit and revenue targets
Telesales Coordinator(Industrial attachment), Crown
Plaza Monomotapa Hotel, Harare
JANUARY 2009 — DECEMBER 2022
Duties And Responsibilities
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Generating sales leads
Market Analysis
Revenue generation
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Customer relationship management
Market retention
Internal communication
Telesales
Education
Bachelor of Business Studies- Marketing
Management, Africa University, Harare
AUGUST 2006 — MAY 2010
4 years degree in business studies, majored in
marketing management.
Courses
TEFL, TEFL Online
JUNE 2019 — DECEMBER 2019
Internal Auditing, Acextic Consulting
JANUARY 2021 — NOVEMBER 2021
Internships
Sales & Marketing at Crowne Plaza Monomotapa,
Harare
JANUARY 2009 — DECEMBER 2009
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Worked in all the departments of the hotel ie:
Housekeeping
Banqueting
Sales & Marketing
Finance
Guest Relations
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Reception
Customer relations
Reservations
References
Available Upon Request
