Positive, high-energy, and customer-loving team player with years of remote IT experience, most recently in a high-growth SaaS environment. Outstanding interpersonal skills, with a focus on excellent service, communication, and relationship building. Strong grasp of web technologies and the ability to convey complex concepts simply and kindly. Served most recently at Articulate as a Customer Success / Account Manager, focused on increasing customer happiness and driving account retention and growth. Fanatical about providing excellent (and fun) customer interactions and overall experience!