Tanya Figueroa

TANYA FIGUEROA Barcelona, Spain 08015 | - |- SUMMARY STATEMENT Seasoned professional with broad experience and extensive problem-solving and interpersonal skills. Trained Coach with high level of communication and listening skills so adept at creating successful relationships with clients. Proven record of working effectively in a team or independently. Highly fluent in spoken and written Spanish in addition to extensive International and travel experience. SKILLS ● Entrepreneurial- have managed my own business for over 15 years, self-starter, problem-solver ● People skills- great at dealing with people in stressful environments, listening, and creating trusting relationships with clients and colleagues ● Communication- high-level of written and oral communication and interpersonal skills ● Adaptability- able to work effectively within different work environments and cultures ● Language- high level of fluency in Spanish (written and spoken), both Spanish and South American ● Accounting- attention to detail and can manage various tasks at the same time ● Analytical- intellectually curious and a critical thinker WORK HISTORY 03/2006 to Current Business English/Communication Teacher and Coach Company － Self-employed, Barcelona Spain ● Create new approaches to teach students English and good business practice in fun, dynamic ways to promote better learning. ● Coach students to prepare for presentations and interviews by focusing on listening skills, how to sell ourselves/our ideas, how we communicate with people, people’s expectations and needs and body language. ● Integrate coaching skills into classes to assist students with issues of learning a new language and thinking in a different way. ● Train students on communication skills: how to prepare effective, presentations, write powerful emails and proposals, and dealing with inter-cultural communication challenges. ● Facilitate conversation and exploration of issues and solutions regarding corporate dynamics, management, and organizational behavior. Associates for International Research (AIRINC) Cambridge, MA USA 09/2004 to 08/2005 Data Analyst/Client Service Representative ● Promoted to work with team dedicated to an important contract with the European Union, one of the company’s largest clients. ● Analyzed survey data and oversaw the production for over 100 locations for the EU while conforming their specifications/data standards to those of the company. ● Conducted trainings with survey analyst staff on how to conduct their surveys conforming with the new and specific requests of the EU. ● Coordinated day-to-day requests of several multinational clients to ensure timely delivery and efficiency of information. \ Product Manager ● Managed the production and maintenance of the company’s internet-based international tax product. ● Conducted individual training sessions with clients and colleagues on how to work with the product. ● Analyzed the accounting data of over 100 countries to ensure accuracy and to keep information updated. 04/2000 to 08/2004 Surveyor Analyst ● Conducted cost-of-living surveys around the world, traveling/working independently, in over 70 countries on five continents. ● Analyzed the data collected on surveys, coordinating with client service and data managers in the company to ensure integrity of data. ● Managed communications with expatriate clients and business contacts to collect data and deal with any problems or concerns. ● Worked six months in the company’s Brussels office collaborating with European colleagues. EDUCATION AND TRAINING Bachelor's of Science: : Major: Accounting, Minor: International Studies Boston College － Chestnut Hill, MA, USA June 1995 Executive Coaching Program Escuela Europea de Coaching (EEC) － Barcelona, Spain September 2016- March 2017 TEFL Certification School of International Training － Barcelona, Spain February 2006 COMPETENCIES Computer: Microsoft Office Languages: Fluent in Spanish, Basic level of French and Catalan