Tanya Dodd

Contact Waco, Texas- (Mobile)- www.linkedin.com/in/tanyadodd-650a9b3a (LinkedIn) Top Skills Leadership Training Management Honors-Awards Top 5 Year Over Year Growth For All Sylvan US & Canada Centers Tanya Dodd Director at Sylvan Learning Centers Woodway, Texas Summary Goal driven, compassionate, and accountable professional, that is always focused on business development and performance. Proven track record of successfully managing multiple facilities, and developing employees, with an exceptionally low turnover rate. Proficient in all areas of business finances and strategic operations management. Multi-Unit Management, Business Development, Operations, Marketing, and Sales experience. Experience Sylvan Learning Centers Director February 2018 - Present Waco, Texas Area Bohemian Me Business Owner January 2017 - December 2018 (2 years) Waco, Texas Area Key responsibilities included: securing a facility site, negotiating lease terms, renovation of the property, scheduling maintenance, securing vendors, hiring and motivating employees, developing website, in person marketing including vendor events, attending trade shows, ensuring customer service satisfaction as well as resolving any customer complaints, billing and cash flow, quarterly taxes including employee 1099's, and maintaining all legal and regulatory requirements. Nova Medical Centers MMCM (Regional Manager - Clinic Operations) DFW Market June 2014 - July 2016 (2 years 2 months) Dallas, Fort Worth, Lubbock, Tyler, and Waco Market Medical Centers Manager(DFW Market) at Nova Medical Centers : As the Market Medical Center Manager, I was directly responsible for all aspects of operations management of multi-site medical clinics within my Page 1 of 3 market. Key focus was standardization and adherence of Nova's Clinic Operations procedures, practices, and protocols. My leadership role included the following responsibilities: leadership continuity within assigned market, training of clinic staff, auditing clinic management (including medical billing and coding), auditing clinic facilities (including medication and supply inventory and ordering), hire/develop/discipline/terminate all clinic staff within assigned market, verified/approved clinic staff timesheets, approved/denied time off request and insured clinic coverage, quality assurance, uphold appropriate level of standard of care, enforce clinic compliance and service performance with a focus on exceptional customer service and teamwork. Providence Healthcare Network Supervisor 2013 - 2014 (2 years) Waco, Texas Accomplished admissions human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures. Met admissions operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements. Resolved admissions conflicts by identifying potential conflicts; analyzing issues; conferring with physicians on admissions priorities and bed availability; engaging others to obtain information or to offer assistance. Assured accuracy of patient data and fiscal information by conducting and reviewing daily audits of previous day's patient data and fiscal information. Kept patients, relatives, visitors, and admitting staff informed by communicating admitting rules, regulations, policies, and procedures. Served and protected the hospital community by ensuring adherence to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards. Blue Moon Salon Business Manager 2002 - 2013 (12 years) China Spring, Texas Managed the daily business and customer service needs of a salon/spa to ensure its smooth operation. Major duties included oversight of facility Page 2 of 3 operations, ensuring that customers are satisfied, managing employees schedules and performance, working to make sure that the salon is profitable, oversee employee schedules, make sure customer needs are met, oversee salon conditions (appearance, cleanliness, and safety), stock and maintain salon inventory. Zimmerman Law Firm Legal/Medical Secretary 1999 - 2001 (3 years) Assisted the firms attorneys in all aspects of personal injury litigation, from case inception to appeal. interviewed and screened prospective clients, review a file to determine what the client’s case involves and know its current status. Interacted with clients to learn about their injuries and how their daily life activities were affected. Handled the medical aspects of a case to ascertain which medical records and bills were needed to obtain and determine if future cost projections or experts are needed. Prepared medical chronologies, medical expense itemizations, deposition summaries and demand packages. Drafted discovery responses and assert all necessary objections to ensure that they were nearly perfect prior to the attorney’s review. Prepared witness and exhibit lists, drafted motions, final instructions, and verdict forms. Education University of Houston-Victoria Bachelor’s Degree, Business Management Healthcare Administration · (2012 - 2014) University of Houston-Victoria Bachelor’s Degree, Psychology · (2008 - 2011) Page 3 of 3