Tanya

TANYA SWANEPOEL VIRTUAL ASSISTANT & RECEPTIONIST PROFILE Experienced professional with expertise in remote work and operations management across a wide variety of sectors. Skilled in sales, content creation, schedule management, and documentation. Tech-savvy with reliable tools, eager to expand skills in a remote role. CONTACT -- Western Cape, South Africa SKILLS Customer service Phone handling WORK EXPERIENCE Artvark Gallery - Sales Executive Responsible for curating exhibitions and managing high-value sales transactions. Liaised with high-profile clients and artists providing personalized services. Managed day-to-day operations like phone handling, quoting stock control, and web design. Conducted Artist and client research Schedule management DeVries Law Firm P.A - Paralegal Project Management Time Management Communication Organization Conflict resolution Creativity SPECIFICATIONS 100 mg upload and download speed Fibre internet Widows 11 Noise canceling headset UPS LANGUAGES English -Fluent INTERESTS Graphic design Painting Content creation Gardening 2022 - PRESENT - Responsible for all call management, scheduling and inbox management. Assisted attorneys in all aspects of probate and estate planning, including the preparation and filing of probate documents, wills, trusts, and power of attorney forms. Conducted research on state and federal estate laws and probate court procedures. Drafted and reviewed legal documents such as petitions, letters of administration, and estate inventories. Communicated directly with clients, executors, and beneficiaries to gather necessary information and provide updates on case progress. Coordinated the transfer of assets, including real estate, financial accounts, and personal property, ensuring compliance with court mandates and tax regulations. Managed case files, deadlines, and calendaring for hearings, meetings, and estate administration tasks. Provided support in handling estate tax filings and ensuring proper documentation for asset valuations and distributions. Turn Key Receptionist - Recruited, trained and managed a team of virtual receptionists. Responsible for onboarding clients. Maintained virtual receptionist services to over 200 clients across a wide range of industries, including legal, healthcare, real estate, and many more. Handled diverse administrative tasks such as CRM management, scheduling, email management, web design., social media management and project research. Set up and maintained the extension directory of all VoIP systems. Provided ongoing technical support to team members ad clients. Researched and implemented new software. Managed client accounts and billing.