I am a dedicated and detail-oriented Data Processing Associate with strong experience in data entry, customer service, and administrative support. Having worked at Quantanite Bangladesh Ltd., I developed expertise in data entry, data verification, data cleaning, and database management, consistently achieving a 99% accuracy rate while meeting tight deadlines and maintaining data integrity.
Alongside my data processing skills, I have hands-on experience in Customer Service & Support, including handling inbound and outbound calls, emails, and live chats. I am skilled at managing customer queries, resolving complaints, and handling escalations with professionalism and empathy. My communication and problem-solving abilities help ensure customer satisfaction while maintaining strong relationships with clients and team members.
In my previous role, I also worked extensively with spreadsheets, data management tools, ensuring accurate data entry and real-time data validation to eliminate errors before final submission. I take data privacy and security very seriously, adhering strictly to confidentiality standards in every task I handle.
Additionally, I have trained and mentored new hires on data entry procedures, customer service etiquette, and company standards, helping improve overall team efficiency. My ability to multitask and maintain composure under pressure has allowed me to excel in fast-paced environments where precision and responsiveness are crucial.
I am passionate about accuracy, efficiency, and customer satisfaction. My goal is to leverage my data entry expertise and customer support experience to contribute to a dynamic organization that values quality, reliability, and teamwork. With strong technical skills, attention to detail, and a proactive attitude, I am confident in my ability to deliver outstanding results in both data management and customer service operations.