Tanmoy Moitra

Tanmoy Moitra  Pune, India  -  -An IT professional with 14 yrs. of experience that includes delivery management for large programs, project management, technical support & operations management, with a strong experience in thought management leadership, scaling up and building high performing teams with leading organizations of repute. Have experience in delivering/maintaining high quality products across multiple business domains such as Insurance, Mortgage banking. Healthcare. Build and direct cross-functional teams using interactive & motivational leadership; acknowledged for leading & mentoring large teams including technical specialist, product owners, scrum master, business analyst, team leads, developers & quality assurance resources across multiple regions. Have wide exposure of IT systems like Cloud, n-Tier, ERP (Microsoft Axapta), CRM (Microsoft Dynamics), Tibco, Mobile apps & IVR. Build positive and productive working relationships with customers for business growth. Core Competencies Contract management, requirement management, Business operations, SOP management & policy formulation. Continuous service improvement, process engineering & service quality assurance. Incident, Problem, Change, Capacity, Availability, KEDB, CMDB, RCA & BIA, Knowledge management and SKMS. Information Security Management, Risk analysis and management, Cost reduction & avoidance, IT Application support & infrastructure governance. Business Strategy, Relationship Management, Stakeholder management & Organization change management. Portfolio Program management. Project lifecycle management(Waterfall/Agile) and Transition/Transformations. Process consulting, Pre-sales and RFP. People management (including Global – Onsite and Offshore), hiring and career development, mentoring and training need analysis. -------------------------------------------- A Few ------------------------------------------------ Achievements/Projects Was involved in formulation, negotiation and implementation of SLA with Asurion client. Created the reporting mechanism for tracking and presenting the various CPI/KPI agreed as part of the SLA. Since inception for 1.5 yrs. insured all the SLA were met. Implemented Continuous Improvement/Continuous Delivery (CI/CD) for multiple applications for AT&T client within 8 months. The whole process included planning and implementation of Dev/QA and production environments using SVN, Jenkins, Artifactory and various scripts like Apache Ant script, Windows shell scripting etc. CI/CD implementation was instrumental in Decreasing deployment time by 20% on an average across various components. Reduced manual error possibilities, which minimized post deployment production issues by 5%. Helped reduced project cost. Implemented Automated Testing by using a combination of tools [Selenium, Cucumber and Apache JMeter] for Asurion client. Testing Automation covered Smoke tests, System, load and performance testing. We could automate roughly 72% which helped in: Increased efficiency by enabling enhanced system test coverage per sprint cycle and at the same time reduced the system testing time required. Reduced error leakage to QA and Production environment, which helped in improving the System availability. Improved availability and performance (for peak hours) of 3 systems by 12% for better user experience over a period of 6 months. Improved system availability and scalability by implementation of distributed caching mechanism, where-in even if the primary server responding to the initial request goes down, still the end-user session is served from alternate available servers. -------------------------------------------------------Professional----------------------------------------------------------- Experience Synechron Technologies Pvt. Ltd Pune, India Program Manager (July 2005 -- Present) Responsible for end to end delivery and service management, client interaction, billing and project/programs. Handling all Asurion AT&T applications which includes New application development, Enhancement of existing applications Monitoring, resolve issues Incident Management Project planning, risk/escalation management and coordinate delivery activities. Interaction with business for work prioritization Collaborating with product owner, IT stakeholders, Scrum Masters Scope Management, Requirement management, Schedule Management Risk – Identification, Classification (prioritization), Mitigation and communicating the same with all stakeholders. Process improvement to achieve cost effectiveness, time saving to help improve ROI. Propose/Implement new process – like CI/CD, Testing Automation Monitor and improve existing process. Monitoring and Improving team performance. Hiring and continuous skill development of the team. Setting KRA for each team member. Monitoring and facilitating team members to help achieve the goals. Having periodical discussion, providing feedback and planning team bonding activities with collaboration in PMO team. Oristech Inc Pune, India System Analyst (Dec 2004 – July2005) Understanding client requirement, SRS Preparation, Project Documentation. Proposing and Testing feasibility of various approaches to come up with the optimum solution. Code Review, interaction with developers to resolve technical issues. Network Security Solutions Pune, India Team Lead (Oct 2003 – Dec2004) SRS Preparation, Architecture Planning, Creation of Project Artifacts. Framework Development. Was involved in coding along with the rest of the Team Members. TECHNICAL SKILLS Operating Systems UNIX, Linux, Windows Tools Clarity, JIRA,VersionOne, Mercury Quality Centre, Jenkins, Artifactory Version Control TFS,Tortoise SVN Software/ Technologies C#,Winforms,WPF,WCF,WEB-API,WebServices,HTML/Javascript,Jquery,Jquery-AJAX, AngularJS, XML,PL/SQL,Bootstrap CRM Tools Microsoft Dynamic, Salesforce ERP Tool Microsoft Axapta Middleware Tibco BusinessWorks, Tibco BusinessEvents Databases Oracle, MS SQL Server EDUCATIONAL QUALIFICATIONS MCA, Bhoj University Bhopal, Madhya Pradesh CERTIFICATIONS Microsoft Certified Professional (MCP) for DOTNET (70-316)