Tanja Krtolica

TANJA KRTOLICA JOHANNES VAN ANDELSTRAAT 14BIS UTRECHT TELEPHONE - EMAIL- SUMMARY Experienced individual with excellent communication and time management skills seeking to advance career as an Administrative Assistant bringing advanced Excel and Word skills, ability to handle high volume calls, inventory control, and clerical skills to providing excellent administrative support duties. PROFESSIONAL EXPERIENCES July 2020/ February 2021 Inditex, Stradivarious, Utrecht, Netherlands Sales assistant MAIN ACTIVITIES • Reading products using RIFD technology • Creating welcoming environment and providing excellent customer service • Assisting shoppers to find the goods and products they are looking for • Processing cash and card payments • Receiving and storing delivery of large amounts of stock • Order picking January 2018 / January 2020 RSM Advisory doo, Belgrade, Audit Administrative Assistant MAIN ACTIVITIES • Collecting documentation for public tenders • Keeping financial and managerial administration, answering calls and e-mails • Organizing seminars of continuing professional education of real estate appraisers • Provide service of obtaining residence permit and work permits for foreign employees in Serbia October 2012 – December 2017 Veritas doo, Belgrade, Serbia Vending industry Administrative Officer MAIN ACTIVITIES • Providing support to Project Managers in the preparation and compilation of various project documents such as design, tender and technical documents/reports and specification keeping financial and managerial administration, answering calls and e-mails • Liaison between employees and upper management • Compare and evaluate offers from suppliers, track orders and ensure time delivery • Import of vending machines (new ones, used and spare parts) and coffee including freight forwarding and wherehousing. 1 June 2010 - September 2012 Pro Elite Card doo, Belgrade, Serbia, Trade Secretary MAIN ACTIVITIES • Manage office supplies stock and place orders, maintain and update company databases • Organize a filing system for important and confidential company documents • Answer queries by employees and clients • Distribute and store correspondence (letters, emails and packages) • Assisting the HR department with job postings and interviews February 2007 – April 2010 Delta Generali osiguranje a.d., Belgrade, Serbia Insurance Sales advisor MAIN ACTIVITIES • Call potential clients to expand their customer base • Interview prospective clients to get data about their financial resources and discuss existing coverage, explain the features of various policies • Analyze clients’ current insurance policies and suggest additions or changes • Customize insurance programs to suit individual clients. September 2003. / December 2006 Toplicapetrol doo., Belgrade, Serbia Trade Technical Secretary MAIN ACTIVITIES • To organize and follow-up timely project document deliveries. • Typing and handling of various project communications, • Receive visitors and answer routine inquiries, gathering materials from specified sources • Handle project queries / communication in the absence of team members • Performing related job duties as required EDUCATION Faculty of Geoeconomics (GEF) - MEGATREND UNIVERSITY, Belgrade, Serbia Bachelor’s of International Economics – Economy of EU High School of Economics "Nada Dimić" in Zemun, Serbia Department - economic technician LANGUAGE AND IT SKILLS Serbian native English C1 Italian B1 Dutch A1 (in progress, attending classes) DATE OF BIRTH-. HOBBIES: • Fitness, hiking, reading, traveling 2