Tania Thomas

Tania Thomas PROFESSIONAL PROFILE Business strategist with an exceptional creative acumen who adeptly plans, designs, delivers, evaluates and standardizes operational programs. A high achiever with demonstrated ability in the areas of financial & operational practices, leadership & supervision, quality sustainable service cultural practices, sales & customer service, business modeling & methodologies. Excellent interpersonal & consultative, strong written & presentation and sound operational & time management skills. AREAS OF SKILLS AND KNOWLEDGE   Innovative/Analytical Self-Starter Critical Thinker/Problem Resolution   Balanced Scorecard Business Process Improvement  Operational Performance  Case Wise: Service Modeling  Coaching & Mentoring  Microsoft Applications Suite  Log Frame Methodologies  Change Management  Public Speaking  Marketing, Sales & Ecommerce EDUCATION & CERTIFICATIONS > 2019 - American Society of Quality Quality Associate > 2018 - Tourism Product Development Company Team Jamaica Certified > > > > > 2018 - Ministry of Health, JA 2018 - Heart Foundation of Jamaica 2017 - Jamaica Fire Brigade, JA 2008 - Jamaica Institute of Management, JA 2004 - Leadership Strategies, Atlanta, USA HACCP Certified CPR/First Aid Certified Certified Fire Warden Corporate Finance International Facilitator > > > 2001 - CompTIA Institute Florida, USA 1995 - University of the West Indies, JA 1993 - University of the West Indies, JA CompTIA A+ PC Technician Business Analyst & Auditor Management Studies (B.Sc.) EXPERIENCE 09/2017 – 12/2018 AMRESORTS Jamaica Lot 328 Mango Walk Montego Bay, Jamaica Tel:- Montego Bay Training & Development Manager > Hotel Training & Development Plan, Design & Implementation. > Leadership & Supervision Training. > > Achieved 100% Hotel Certified Workforce. Inculcated Sales Culture led to over 100% increase Sales. > Strategic Plan & Balanced Scorecard Deployment. -Page 1 of 2 Tania Thomas EXPERIENCE 03/2008 – 06/2015 Jamaica Business Development Corporation (Business Facilitators) Kingston, JA Business Service Provider > > > > Business Plan development & training for the Creative sector led to multi-milliondollar grant awards. Financial and operational audits and training (retail sector) - resulted in operational cost-savings of over 35%. Revamped Strategic Plan that led to increase in Logistics global market share and leadership position (awarded 20% ‘wow factor’ fee). Ecommerce retail strategy targeted at the affluent global market. 07/2004 - 02/2008 PricewaterhouseCoopers (Assurance, Tax and Advisory Services) Kingston, JA Management Consultant > > > > Operational & financial audits and training for medium to large firms which led to greater efficiencies and profits. Corporate valuator in securing reasonable purchase and acceptance value for overseas acquisition. Business plan development, process reengineering training blazed the trail for the market sale of Hampden Distillery in later years. Business continuity planning (risk management), simulation & training specialist. 12/1998 – 05/2004 House of Shamora West Palm Beach, FL (Designers of choir robes, pastoral & ethnic attire) Co-Director (Family Business) > > > Lot 328 Mango Walk Montego Bay , Jamaica 11/1993 – 10/1998 NCB Group (Leading Commercial Bank in Jamaica) Kingston, JA Research Analyst > > > Tel:- Developed market penetration strategy to become market leader. Focused on the financial & administrative side of the business. Assisted with overall daily business operations. Prepared quarterly performance reports of business units. Extensive market research to foster new product development. The ability to impart technical information in a non-technical way, proved beneficial to Executives in structuring strategic plans for all subsidiaries. - Page 2 of 2