- Reply rate:
- 70.83%
- Availability:
- Part-time (20 hrs/wk)
- Age:
- 45 years old
- Location:
- Lomas De Zamora, Buenos Aires, Argentina
- Experience:
- 15 years
ο»ΏTANIA PAMELA COLQUE
Dubai, UAE β Jumeirah Beach Residence β Shams 1, Unit 201
π§-Career Summary
Customer Service and Administrative Professional with 18 years of international experience in customer service, administration, client support, and sales. Recognized for delivering measurable results in customer satisfaction, tenant relations, and operational efficiency. Adept at managing property operations, interpreting for medical and corporate clients, and supporting sales processes across diverse industries. Currently seeking to transition into roles that build toward Project Management, leveraging organizational, communication, and problem-solving skills to drive results.
Professional Experience
Property Rental Administrative Assistant β Green Lands Realty (USA, Remote)
Oct 2023 β Present
β’ β’ Streamlined tenant communications and reduced response time to maintenance requests by 25% through improved coordination with contractors.
β’ β’ Managed lease agreements and renewals, ensuring 100% compliance with company policies.
β’ β’ Enhanced customer satisfaction scores by maintaining clear, proactive communication with tenants.
Spanish Interpreter β Homelands Language Services (Remote)
Apr 2024 β Sep 2024
β’ β’ Provided medical Spanish-English interpretation for patients and healthcare professionals, ensuring clear and accurate communication.
β’ β’ Supported over 500 medical calls in 5 months with 98% accuracy and compliance with HIPAA confidentiality standards.
Spanish Interpreter β United Language Group / Ayax Marketing SL (Remote)
Sep 2021 β Sep 2023
β’ β’ Delivered live Spanish-English interpretation for more than 1,500 calls across medical and legal fields.
β’ β’ Achieved a 98% accuracy rate, enabling faster case resolutions.
Sales Representative β Alcanzo SA (Argentina)
Aug 2020 β Sep 2021
β’ β’ Increased phone service transfers by 20% through outbound campaigns.
β’ β’ Consistently surpassed sales targets by 10β15% monthly.
Sales & Customer Service β Colonia Express (Argentina)
Feb 2020
β’ β’ Converted 30% of inquiries into sales by creating tailored trip budgets for clients.
β’ β’ Provided multilingual assistance to international travelers.
Sales Assistant β Princess Cruises (International)
Jan 2013 β Dec 2018
β’ β’ Boosted onboard retail sales by 15% through product recommendations.
β’ β’ Ranked in the top 10% of staff in customer satisfaction surveys.
Customer Service Representative β Robert Bosch Argentina / Alitalia (Argentina)
Jan 2012 β Jun 2012
β’ β’ Resolved flight ticketing requests (purchases, modifications, cancellations) with a 95% first-contact resolution rate.
eBusiness Support β Hewlett-Packard (Argentina)
Sep 2008 β Dec 2011
β’ β’ Managed Latin American corporate accounts, cutting resolution times by 20%.
β’ β’ Received the 'Customer Care Excellence' award for service delivery.
Customer Service Agent β Qualfon Argentina (Argentina)
Jan 2005 β Sep 2008
β’ β’ Assisted U.S. customers with prepaid mobile services, repairs, and replacements, handling up to 80 calls daily.
β’ β’ Achieved a 92% customer satisfaction rate.
Education
Accountant (incomplete) β Universidad de Buenos Aires, Argentina (2002)
High School, Commercial Expert degree (5 years) β Colegio Modelo Lomas de Zamora, Argentina (1997)
Core Skills
β’ β’ Customer Service & Tenant Relations
β’ β’ Property & Lease Administration
β’ β’ Sales & Client Acquisition
β’ β’ Bilingual Communication (Spanish-English)
β’ β’ Conflict Resolution
β’ β’ Time Management & Organization
References
β’ β’ Chantal Bourdais, Origins Argentina Agency β π± -
β’ β’ Yanina Masciulli, Head Operations Manager β Ayax Marketing SL β βοΈ- β’ β’ Laura Sanchez, Real Estate Broker and Manager β Green Lands Realty, 6175 NW 153rd St Suite 201, Miami Lakes, FL 33014 β π± - β βοΈ- β’ β’ Facundo Centeno, Homelands β π± -
