Tandokazi Ponono

 Curriculum vitae of Tandokazi Ponono P E R S O N A L D E T A I L S Gender Female Nationality South African Race African Identity Number- Current Location 188 Shanon Court Flat 6 Che Geuvara Road Berea Durban 4001 Languages Isixhosa,IsiZulu, English Telephone Numbers -,- E-Mail Address -Travel Willing to relocate nationaly and international Hobbies / Interests Reading, Cooking,Travelling H I G H S C H O O L E D U C A T I O N High School Msobomvu Senior Secondary School Year Matric Completed 2011 Subjects English,Isixhosa,Physical Sciences,Geography,LifeSciences,Maths,Life Orientation Employment History Company SmartWorx BPo Title Inbound & Outbound Agent Period Oct 2013 up June 2014 Job Description Receive inbound calls including transferred sales leads and calls from current and potential customers Line inspection Capturing on SAP Answer questions about the product details, the company, and issues with account for the customers Monitoring quality standards Meet Quality Assurance Requirements and other key performance metrics Maintain security and confidentiality of company and customer information. Assist the company to take legal action against debtors by providing necessary information. Contact debtors and implement repayment schedules and terms. Adhere to customer policies and procedures. EMPLOYMENT HISTORY CURRENT ACTIVITY / WORK PROFILE Cell C Period Oracle Sales Consultant August 2015 up to date Resolve oracle queries Update daily spreadsheet. Capturing of handset orders Activation of contracts and updating of relevant systems Liaising with distribution channel Liaising with logistics Validate orders Booking of OBF and Good stock orders Oracle upgrades R E F E R E N C E S Miss Kamantha Pillay :- JDG Financial Supervisor Miss Phillips: - CELL C Supervisor Ali Lee:- Account Manager