Tandoh Dorcas

For over 4 years, I’ve worked as a Customer Service Specialist remotely, in hybrid setups, and on-site turning challenges into opportunities to exceed customer expectations. I’ve mastered the art of managing orders, calming angry clients, and ensuring smooth communication from inquiry to delivery. I’m skilled in using tools like Zoho, Jira, Click & Ship, Microsoft Office, and Excel to streamline workflow and enhance customer experiences. I also hold a Customer Service certificate from Alison, which reflects my dedication to professional growth. My vision is to lead customer service innovations that drive loyalty and growthand I’m taking strategic steps daily to make that happen.