BUSINESS PLAN
CONTENTS
EXECUTIVE SUMMARY
COMPANY BACKGROUND
PRODUCT DESCRIPTION
COMPETITOR ANALYSIS
FINANCIAL PLANNING
CONTACT INFORMATION
EXECUTIVE SUMMARY
The Business Hub provides high quality labour solutions to your
small/medium sized business. This includes Human Resources,
Recruitment, Payroll and Administration. We understand that as a
small business, having the resources and funds to create an entire
labour department may not be possible or feasible, so think of us as
your very own Human Resources Department right at your
fingertips. The Business Hub provides on call consultation services,
whether you prefer communication via email, phone conversation or
face to face. We are happy to provide short term services or longterm services, depending on your business needs and goals. The
benefits of partnering with The Business Hub, is we provide all types
of labour solutions for a great value as well as keeping things
effective, simple and cost effective. Nothing is either too big or too
small for us to assist your small business. By having your very own
Human Resources department at your fingertips ensures for business
success and taking the correct precautions which in turn prevents
claims and disputes that could potentially jeopardise an entire
business. The Business Hub is a qualified Human Resources
department, that has a broad scope of knowledge and extensive
experience. As people are our passion, The Business Hub strives to
build relationships with our clients, and provide an empathetic,
friendly and professional approach for your business.
COMPANY BACKGROUND
The Business Hub was founded by Tanay Bulich – a Human Resources
professional with a Bachelors Degree in Business, Major in Human
Resources Management graduating in 2018 at Murdoch University.
Tanay has had almost 10 years’ experience with Human Resources,
having her recent employment being involved in external labour
solutions which provide Resources/Recruitment/Payroll. Having
experience in understanding the needs and requirements of a small
business, Tanay knows what a growing small business needs for
their labour department, whilst providing efficient and effective
results at a great value. Tanay believes the success to a business lies
in the heart of the employees. A business is only as good as its
people. Having employees happy, satisfied, fulfilled and motivated
provides only positive outcomes for the business as a whole.
Tanay Bulich
Founder
PRODUCT DESCRIPTION
The Business Hub focuses on 3 main sectors of your small business;
Human Resources, Recruitment and Payroll,
Human Resources
The Business Hub is your very own HR specialist on call at all times,
to provide your business with solutions and services, no further than
a phone call away. All HR advice and services are in alignment with
the Fair Work Act 2009 and National Employment Standards. Our
services include but are not limited to:
•
HR Manuals such as;
- Employment Contracts
- HR Policies and Procedures
- Business Templates
- Warning Letters
- HSE Policies
- Dismissal Letters
• HR Consultancy Advice
- Developing/Restructuring HR Systems
- Training Programs
- Performance Management
- Performance Appraisals
- HR Business Plans
- HR Strategies
- Complaints and Employee Feedback
• Industrial Relations
- Award Interpretation
- Disputes and Resolutions
- Negotiation and Bargaining
- Mediation
- Unfair Dismissal
Recruitment
The Business Hub prides themselves in the profession of people.
Having the right person in the right role makes all the difference
within a business. At the Business Hub, we pride ourselves with
efficiency, diligence, empathy and compassion. We assist businesses
with sourcing talent that aligns with the company morale’s and
objectives whilst also helping individuals progress in their chosen
career paths. We follow a process that ensures both your business
and the candidate are satisfied, excited and reassured for a
successful and promising future.
1. Strategy
To start off with the recruitment process, we will conduct a
meeting to establish the needs and wants of the position. We
will analyse the requirements of the positions such as the
demographic, skill sets, educational requirements, experience,
qualifications and licenses etc. We will target a deadline of the
commencement date for the position so that we can ensure a
smooth and easy transition for the candidate as well as for your
staff and resources.
2. Sourcing
Searching for the candidate is the next step of the recruitment
process. We will use two sourcing techniques; internal and
external sourcing.
Internal Sourcing will consist of:
- Promotions
- Transfers
- Referrals
- Internal Postings
- Former employees
- Previous applicants
External Sourcing will consist of:
- Advertisements
- Social Media
- Job Posting Websites
- Employment Agencies
- Word of Mouth
Depending on your level of preference, we will source for the
candidate in either one of the two sourcing techniques.
3. Screening/Shortlisting
Once we have sourced potential candidates, the next step is to
screen all the candidates to shortlist and filter through all
applications. We will review all resumes and cover letters
received to analyse the candidates experience, education, skill
sets and overall requirements of the job. The obvious red flags
we look at are longevity of jobs (aka job-hopping), gaps in
employment, lack of career progression and reasons for
resigning of employment. In the process of filtering the resumes,
we will conduct a phone interview, just asking general
questions about the candidate. This helps us verify the
candidates, ensuring they are active and available, and it gives
us an insight into the candidate’s attitude, personality and the
ability to answer questions on the spot. Once we have
conducted our telephone interviews, we will have a clear focus
on our top candidates, from which we conduct face to face
interviews. We will provide you with the top candidates we
have selected, along with providing insights and
recommendations on why we have selected the chosen. From
here, you will be able to select your best fit candidate.
4. Evaluation and Onboarding
This will be our final stage in the recruitment process. From here,
you will have selected the chosen candidate for the position,
and we will commence to onboard the employee into your
business. We create the Employment Contract (in alignment with
the Fair Work Act 2009), gather the Employee pack which will
include the Employee Details Form, Tax File Number Declaration
Form and Superannuation Form. Once we have all information
obtained, we will input all data into our employee
management system ‘Employment Hero’ and ‘KeyPay’. An
employee profile will be created, along with an employee
identification number.
Payroll
The Business Hub uses two Employee Management programs;
Keypay and Employment Hero.
KeyPay
Keypay provides us with an employee management software as
well as a payroll platform. It consolidates an employee timesheet,
leave management, reporting and all employee data. The Business
Hub utilises Keypay for pay conditions, rostering, time and
attendance
of
shifts,
automated
and
manual
payroll,
superannuation, tax file declarations, all leave entitlements, pay
slips, analytic reports of all kinds and EOFY reconciling. We will
organise all your employee pay runs and processes depending on
your choice of weekly, fortnightly or monthly processing.
Employment Hero
Employment Hero is our HR management software that performs all
your employee onboarding, inductions, visa checks, performance
reviews, built in contracts and policies and all forms of HR templates.
We will onboard an employee through Employment Hero, and all
data will be stored confidentially. What The Business Hub enjoys
most about this software, is that your employee also has access to
this program. They can download the app and manage their profile,
submit timesheets, sign documents, complete inductions and submit
any leave requests. It is a two-way management system that
provides easy and efficient approaches. It also ensures that The
Business Hub and your business complies with legislation and
regulations. For example, you have an employee on a visa, we
would put all visa details within the system so that when the visa is
close to expiry, The Business Hub will get an alert to notify us in order
for an employee to legally be working in Australia, they will then
need to renew their visa.
For more information on either programmes, we can provide you
online demonstrations and tutorials on the software, as well as an
information handbook.
COMPETITOR ANALYSIS
The Business Hub primarily focuses on small-medium sized
businesses. This is so we can provide extreme attention to detail and
approach whilst focusing on all aspects of your labour and
administration needs. Creating a Human Resources, Recruitment and
Payroll department requires high costs, multiple resources,
technology investments, qualified personnel, and a large amount of
time to create. This is not always feasible and realistic for a small
business.
Human Resource Department
Expense History By Division or Major Budget Area
Expenses
HR Administration
FY 2018
Actual
$647,000
FY 2019
Revised
$754,000
FY2020
Recommended
$782,000
Benefits Administration
1,040,000
979,000
1,054,000
Employment Services
1,749,000
1,933,000
2,105,000
Employee Relations
893,000
1,024,000
1,086,000
Labour Relations
292,000
395,000
393,000
HR Prideshare
325,000
504,000
522,000
Safety
403,000
567,000
605,000
Workers’ Compensation
1,682,000
1,856,000
1,873,000
Total
$7,031,000 $8,012,000
$8,420,000
FTEs
34.75
34.75
47.42*
The above image is an example of general yearly costs associated with
maintaining
the budget of a Human Resources Department - ("Human Resources Department FY
2020 Recommended Budget", 2019)
The Business Hub acknowledges that for a small business, having a
Human Resource, Recruitment and Payroll department is not
necessarily a priority and can often be put on the back burner. As The
Business Hub is your own Human Resources, Recruitment and Payroll
department at your fingertips, it provides you the opportunity to
focus on the success and growing of your small business whilst also
knowing your labour and administration needs are put at ease and
are in the most capable of hands. The costs included within the
services of subcontracting with The Business Hub are; full access to
HR knowledge and advice, employee management software, payroll
data systems, HR manuals and templates, policies and procedures
tailored to your business, legislation in alignment with the Fair Work
Act 2009 and on-call assistance.
FINANCIAL PLANNING
Before we commence a contractual agreement, The Business Hub will
provide payment options suited best for your business. We offer
payment plans, up-front payments and monthly invoices depending
on the services. Our options below:
• Payment Plans
Payment plans are an available option, whether it be weekly,
fortnightly, monthly or yearly. Depending on the on-going
services your business chooses to utilise, we will agree on an
on-going amount before signing a contract.
• Up-Front Payments
If you are looking for one-off services and are not necessarily
keen on any on-going services, we are more than happy to
provide a quote for an up-front payment.
• Invoices
We are happy to send off monthly invoices to your business for
payment.
CONTACT INFORMATION
For all questions or queries, please contact:
Tanay Bulich
--Business Hours: Monday to Friday 8am – 5pm
