Tamunotonye Jaja

TAMUNOTONYE JAJA Port Harcourt, Rivers State, Nigeria. (- | (-- PROFESSIONAL SUMMARY Versatile and results-driven professional with a strong background in virtual assistance, administrative support, procurement, customer service, and sales. Proven ability to manage schedules, streamline workflows, communicate effectively, and resolve issues with a client-focused mindset. Highly organized, tech-savvy, and skilled in tools that enhance productivity. Committed to delivering excellence and exceeding expectations across diverse business environments. CORE SKILLS          Communication Customer Relationship Management Customer Support Negotiation Project Management Risk Management Sales Management Team Leadership Time Management TECHNICAL SKILLS Microsoft Office Suite Enterprise Inventory Software Data Entry Budget Planning Canva Google Workspace Calendar Management Report Writing Email Management PROFESSIONAL EXPERIENCE Virtual Executive Assistant – Otrine Nigeria Ltd., Port Harcourt (02/2024 – Present)        Manage executive calendars, schedule meetings, and coordinate travel arrangements for senior management. Handle client correspondence, draft reports, and prepare presentations. Monitor project timelines, expenses, and milestones to ensure deadlines are met. Provide data entry, document preparation, and research support across departments. Communicate with vendors, track purchase orders, and update inventory reports using ERP software. Assist with risk assessments, policy compliance, and process documentation. Prepare weekly performance reports and ensure smooth virtual communication between teams. Departmental Manager – Sundry Markets Ltd., Port Harcourt (10/2019 – 01/2024)     Sourced and procured inventory, negotiated pricing, and monitored vendor performance. Used Metro POS and Enterprise software to manage stock, analyze trends, and drive sales. Trained and led sales team to meet and exceed quarterly and annual sales targets. Liaised with customers to ensure satisfaction and provided tailored product recommendations.  Designed and implemented promotional events to increase in-store traffic and sales. Financial Advisor – WAPIC Insurance PLC, Port Harcourt (05/2019 – 10/2019)    Provided clients with financial product recommendations based on market research. Maintained long-term relationships through personalized advice and client support. Handled inquiries and ensured comprehensive, confidence-boosting responses. Corps Member (Teacher) – NYSC, Calabar (05/2018 – 04/2019)    Delivered engaging lessons to a range of student abilities. Researched and developed teaching materials to support exam preparation. Contributed to improved student performance through innovative teaching methods. Customer Service Representative – M. Saleh Ltd., Port Harcourt (01/2018 – 05/2018)   Addressed customer inquiries and resolved complaints efficiently. Maintained a professional brand image through excellent service delivery. Sales Administrator – Deluxe Winery, Port Harcourt (02/2017 – 01/2018)   Handled sales documentation, processed orders, and managed inventory. Provided administrative support to the sales team, ensuring seamless operations. EDUCATION    M.Sc. Marketing – Rivers State University, Port Harcourt B.Sc. Marketing – Rivers State University, Port Harcourt WASSCE/NECO – Federal Government Girls’ College, Abuloma CERTIFICATIONS     Virtual Assistant Training – ALX Africa Business Communication – HP Life E-Learning Social Media Marketing – HP Life E-Learning Fundamentals of Digital Marketing – Google Digital Garage