Tamunosaki Ezekiel

Curriculum Vitae Tamunosaki Ezekiel Rivers, Nigeria | linkedin.com/in/saki-ezekiel53b9441ba Fully open to remote roles & any shift (US/EU hours) Professional Summary Entry-level Customer Support Specialist with proven in-person customer service (50–100+ customers/day) and handson Zendesk exploration via official trial + tutorials. Strong written English, fully available for US/EU shifts. Key Skills • Zendesk (ticket creation, macros, views, internal notes, replying to customers). • Written Communication (Email, Chat and Social Media). • Problem Solving & De-escalation. Experience Pump Attendant (Customer-Facing Retail) — Opus Dei Petroleum Limited, Port Harcourt April – May, 2025 • As the station’s first pump attendant, built daily sales from 300 litres (Day 1) to consistent 600–700+ litres per day within the first week. • Served 50–100+ customers daily during 6am–1pm shifts (after initial full-day periods), dispensing fuel at N850/litre and processing cash payments. • Handled inquiries, complaints, and payment issues on the spot while maintaining 100% accuracy in all transactions and cash reconciliation. • Worked 13–16 hour days initially and adapted schedule when needed, demonstrating flexibility and commitment. Zendesk Training & Exploration (Self-Directed) 2025 • Completed Zendesk’s official 14-day trial and actively explored the full agent interface. • Navigated ticket creation, views, macros, internal notes, tags, and workflow settings. • Watched in-depth Zendesk tutorials (George Vlasyev series) to understand real-world support processes. • Gained clear understanding of end-to-end ticket lifecycle and best practices for customer responses. Education Baptist Model Secondary School, Oguruama — SSCE (Secondary School Certificate) 2013 Languages • English — Fluent