Tamunengiyeoforie Wisdom

TAMUNONENGIYEOFO RIE WISDOM V ir tu a l A s s is ta n t | C R M & C u st o m er S u p p o r t S p e c ia lis t Phone - About Me Email - Experience Results-driven Virtual Assistant and Customer Support Specialist with 2+ years of experience in CRM management, administrative support, and client relations. Proficient in HubSpot and Google Workspace, managing 200+ tickets monthly with a 95%+ on-time resolution rate. Known for streamlining processes, improving customer satisfaction by 25%, and delivering reliable support in remote and contract roles. CRM & Customer Support Virtual Assistant Skills LFX Academia – Remote CRM Management (HubSpot and Zendesk) Customer Support & Client Communication Ticket Handling & Issue Resolution Project Management Administrative Support Record Keeping & Documentation Email & Messaging Support Google Workspace (Docs, Sheets, Calendar) Performance Tracking & Reporting Certifications Virtual Assistant | Customer Support Training Certificate – Vsavvy Academy, 2025 Google Project Management Professional Certificate (Foundations), 2025 Languages English Address Port Harcourt, Nigeria March 2025 – August 2025 NovaCore Solutions – Remote Managed over 200+ customer tickets per month in HubSpot, ensuring 95%+ timely resolution. Streamlined CRM workflows using HubSpot, reducing duplicate tickets and response delays by 30%. Coordinated automated follow-ups, improving customer retention and engagement rates by 25%. Created and maintained comprehensive client records, tracking inquiries, issues, and resolutions. Generated weekly performance reports, analyzing metrics to identify areas for process improvement. Customer Support Representative September 2024 – July 2025 Responded to 150+ student inquiries per week via email and WhatsApp, achieving 98% satisfaction rate. Troubleshot and resolved technical issues related to the learning platform, reducing downtime for students by 20%. Flagged operational issues and escalated for resolution, improving platform reliability. Maintained accurate student records and progress reports using Google Workspace. Assisted with onboarding new students and guided them through platform navigation. Customer Support Representative & Project September 2024 – Manager July 2025 Bon Mere Hotels – Remote & On-Site Managed customer inquiries, reservations, and booking issues, achieving 97% customer satisfaction. Assisted with project planning and organizing special events, coordinating between departments to meet deadlines. Maintained accurate records of bookings, events, and customer feedback using Google Workspace. Implemented processes to track reservations and guest attendance, reducing errors by 15%. Monitored guest feedback and resolved complaints promptly, improving repeat booking rates by 18% Education Bachelor of Science (B.Sc.) in Forensic Science FEDERAL UNIVERSITY OF TECHNOLOGY, Owerri, Nigeria June 2024 – Present