Tamra Sanchez

Tamra Sanchez 478 S Balsam St , Lakewood , Co 80226 ■- ■- Professional Summary Work well in fast-paced environments, Trained in different positions and able to smoothly step into any role to maintain work demands, Skilled at customer service and keeping areas clean, neat and efficient. Skills Equipment operation Product inspection Product assembly Good manufacturing practices Safety protocols Assemble products Organization Task prioritization Complaint documentation Multi-line telephone operations Problem resolution Customer consulting Conflict resolution Client communication Account updating Provider identification Data entry Customer service Verbal communication Retail operations Training Organize inventory Employee motivation Inventory control Cash handling oversight Store maintenance File management Clerical support Spreadsheet tracking Manage files Answer telephone calls Maintain security Greet visitors Restock shelves Reception desk management Experience Production Line Assembly Worker, 08/2021 to 01/2022 Carefree of Colorado – Broomfield, Co Set up and performed hand and automatic assembly operations on components, sub-assemblies, and assemblies. Operated equipment according to manufacturer instructions and safety requirements. Worked quickly but safely without accidents or mishaps. Inspected and initiated equipment startup at onset of each shift. Cleaned workstation and removed hazardous material to protect team from unnecessary risks. Rotated through assembly line, performing different functions. Inspected assembled product to check for issues and meet quality standards. Learned and followed company and OSHA safety standards. Assembled different components from specification sheets, drawings, and work instructions. Receptionist, 04/2021 to 08/2021 Wash Park Nail Salon – Denver, Co Used clerical abilities to support needs of office staff and back up administrative team members. Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions. Greeted guests promptly and consistently set professional tone with friendly assistance. Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions. Accepted incoming mail and packages and routed to appropriate staff. Picked up, organized, and wiped down reception regularly to keep area professional and clean. Shipped out packages with postal service and special carriers based on size, destination, and schedule requirements of each delivery. Helped gather supplies and set up spaces to coordinate meetings and office events. Wrote and distributed professional, error-free correspondence such as internal memos, email responses and professional letters. Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance. Stayed on top of the whereabouts of all staff members throughout the day. Answered telephone calls to provide information, take messages and set up appointments. Supported the work of office staff by providing skilled clerical assistance Scheduled appointments for clients Call Center Customer Service Representative, 04/2020 to 03/2021 Colorado 811 – Golden, Co Interviewed customers to assess needs and enter call information into account management system. Received incoming calls, accessed customer account information, and provided accurate and updated answers to all inquiries. Researched customer issues to determine potential solutions and provided high-caliber customer service. Verified customer information prior to addressing account issues to support system security. Maintained and created customer complaint logs to identify chronic customer issues. Completed calls and followed scripts to maintain good call control. Met and exceeded daily service quality and performance goals. Processed orders and coordinated delivery schedules to meet customer needs. Engaged with customers to understand and resolve issues and answer product questions. Determined charges for services requested, collected payments, and arranged for billing. Retail Supervisor, 09/2007 to 04/2020 Sodexo – Golden, Co Enforced cash handling policies and loss prevention Modeled high standards of cleanliness to employees and motivated each to go beyond basic requirements to keep store professional. Trained and mentored employees to boost individual and team performance Completed all assigned tasks prior to shift end. Assisted team members and managers with tasks to maintain productivity and meet project milestones. Managed the registers at the front counter, including counting every drawer before and after each shift. Volunteered for and tackled new assignments and tasks to ease staff member burden. Finished all tasks and job duties, adhering to deadlines to avoid delays. Addressed concerns quickly to avoid lasting issues. Maintained good working relationship with co-workers and management. Delegated assignments based on the employees' knowledge and abilities. Counted Inventory and entered it into the computer database Education High School Diploma: May 1996 Emily Griffith Opportunity School - Denver, Co